Case Management Liaison

Relief, Days Pay range: $23.37 - $32.71+ 15% Relief Differential in Lieu of Benefits

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:

Case Management Liaison

REPORTS TO POSITION:
Assistant Nurse Manager-Care Coordination

DEPARTMENT:
Case Management

DATE LAST REVIEWED:
March 2025

Creating America’s healthiest community, together

In the spirit of love and compassion, better health, better care, better value

Accountability, Caring and Teamwork

The Case Management Department rles Health System engages in a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the client's health and human service needs throughout the acute care stay and proactively manages the coordination of a safe and timely discharge. It is characterized by advocacy, communication, and resource management and promotes quality and cost- effective interventions and outcomes.

The Case Management Liaison works directly with unit Nurse Case Manager(s) and Social Service Specialist(s) and reports to the Manager of Nurse Case Management & Nurse Navigation. The Case Management Liaison supports the Case Management team to assist with the completion of required forms/documentation, coordination of care, and post-acute follow-up arrangements. The Case Management Liaison collaborates with the Case Management team and other members of the interdisciplinary team to ensure that patients receive exceptional care and avoid unnecessary delays in discharge.

This position does not directly manage any other caregivers.

• Supports discharge planning activities under the direction of the Nurse Case Manager (CM) or Social Service Specialist (SSS).
• Complies with all documentation requirements.
• Thoroughly and appropriately documents all work completed within the medical record.
• Assists with identification of Primary Care Provider (PCP) / Specialist for follow-up appointment(s), as appropriate.
• Schedules follow up appointment(s) with PCP / Specialist / post-acute provider.
• Provides choice lists to patient / caregiver for post-acute services.
• Provides patient / caregiver with information regarding community resources, indigent programs, and refers to temporary housing (i.e. shelter or Ronald McDonald house), as appropriate.
• Communicates with vendors, physician offices, clinics, etc. for discharge planning purposes, as appropriate.
• Gathers all necessary information and submits referrals for post-acute services.
• Confirms and documents payor authorizations for post-acute services (i.e. placements, Home Health / Home Care, DME, etc.).
• Follows-up with post-acute agencies to identify patient acceptance for post-acute services.
• Finalizes communication of post-acute service with patient / caregiver.
• Arranges post-discharge transportation.
• Coordinates medication delivery from onsite pharmacy at the time of discharge, as appropriate.
• Presents and explains regulatory notices (i.e. Medicare Letter (IMM), Beneficiary Notification Letter (BNL) etc. (as appropriate); obtains patient / caregiver acknowledgement.
• Identifies any post-acute delay/avoidable days tied to placement and reports/escalates to Nurse Case Manager and/or Social Service Specialist.
• Provides misc. information to payors as it relates to discharge planning activities, as appropriate.
• Faxes, copies, scans EMR information for discharge planning purposes, as appropriate.
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP
  - Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers,…