Housekeeping Manager

The Housekeeping Manager is responsible for overseeing the daily operations of the Housekeeping Department to ensure all guest rooms, public areas, and back-of-house spaces meet or exceed IHG Way of Clean and Brand Standards. This role requires a dedicated hands‑on leader with prior hotel housekeeping experience, strong organizational and leadership skills, and the ability to work in a fast‑paced hospitality environment.

Bilingual (English/Spanish) communication is preferred to effectively lead and support the entire team.

• Manage and lead the Housekeeping Department
  , including scheduling, daily assignments, training, and performance management
• Ensure full compliance with IHG Way of Clean, Brand Standards, and safety protocols
• Assign daily room and public‑area cleaning schedules based on occupancy and operational needs
• Actively assist with:
  • Guest room cleaning
  • Laundry operations
  • Deep cleaning projects
  • Turnover during high‑occupancy periods
• Conduct daily room inspections to ensure quality and consistency
• Manage housekeeping inventory
  , including linen, amenities, chemicals, and supplies
• Monitor supply orders to ensure proper par levels
• Monitor labor productivity and control costs
• Address guest complaints related to housekeeping promptly and professionally
• Support onboarding, coaching, and corrective action as needed
• Communicate effectively with Front Desk, Maintenance, and Management
• Ensure all staff follow hotel policies, appearance standards, and time‑clock procedures

• Adhere to the department budget, oversee inventory, and order cleaning supplies
• Manage the daily tasks of the housekeeping department, including cleaning guest rooms and public areas
• Make sure all cleaning equipment is in good working condition and schedule repairs as needed
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction

• Over 2 years of experience in guest services or hospitality
• The ideal applicant is an experienced leader who demonstrates great attention to detail and customer service skills
• This position requires a high school diploma or GED
• Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment
• At least 2 years of experience in a senior role in the housekeeping department

$18 hourly