Technical Product Support Specialist

Technical Product Support Specialist – Natoli Engineering Company, Inc.

Location:

St Charles, MO

• Provide customer on‑site training and support and develop related materials.
• Work with state‑of‑the‑art technologies and contribute to the design and development of technology‑based solutions.
• Perform on‑site product qualifications.
• Contribute to the installation and implementation of tooling inspection software and hardware solutions for customers.
• Perform requirements analysis including regulatory compliance research.
• Complete sales support tasks including product demonstrations and price proposals.
• Assist in the development and execution of validation and qualification protocols.

• Experience in conducting in‑person and online user training and product demonstrations.
• Technical support experience via e‑mail, phone and online support sessions.
• Familiarity with computer technology including laser and image measurement systems is a plus.
• Sales support including quote generation and responding to user requirements specifications.
• Detail oriented, demonstrated ability in problem solving.
• Project and vendor management skills.
• Working knowledge of Microsoft Word, Excel and Windows OS.
• Creation of system installation, qualification and training documents.
• High energy, self‑motivation and the ability to work autonomously and with others.
• Ability to multi‑task, prioritize and meet deadlines.
• Strong verbal, written and listening skills.
• Willingness to travel domestically and possibly internationally.

2+ years of experience in technical support. Recent college graduates with technical degrees will also be considered.

At Natoli Engineering, we don’t just offer jobs — we offer careers that ignite potential and fuel passion.

As a global leader in tooling and manufacturing solutions, we’re committed to:

• Excellence without compromise
• Teamwork without limits
• Innovation without boundaries

When you join Natoli, you’ll step into a culture of:

• Growth and development
• Collaboration and support
• Recognition and opportunity

Whether you’re working hands‑on in the shop or leading from the front office, you’ll have the tools, training and team you need to succeed.

As a worldwide leader, we offer excellent career opportunities. Our opportunities to be promoted and to grow with the company are endless!

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industry: Industrial Machinery Manufacturing

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