MSP Helpdesk Technician

Join to apply for the MSP Helpdesk Technician role at EPC, Inc.

$18.00/yr - $23.00/yr

Starting wage: $18.00/ per hour

This range is provided by EPC, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

As one of the largest IT asset disposition companies in the world, EPC we are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal.

As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You willplay a vital role in supporting our mission and ensuring operational excellence. Key responsibilities include, but are not limited to:

Brief Summary of Duties

• Provide Tier 1 remote technical support to MSP clients.
• Receive and log client technical support requests via phone, email, or ticketing system (Atera).
• Resolve basic hardware, software, and network issues remotely.
• Manage user accounts, install software and updates, and perform preventive maintenance.
• Escalate complex issues to higher tier.
• Adhere to established service level agreements (SLAs) and document all interactions within Atera.
• Other duties as assigned by department

Experience and/or Education Requirements

• High school diploma or GED
• In depth knowledge of various operating systems (Windows 11, Windows 10, Windows 8, Windows 7, Apple OS) and network configurations.
• Working knowledge Microsoft office
• Ability to diagnose and resolve basic technical issues
• Applicant must be a self-starter, able to multi-task and be able to work quickly and efficiently
• Good communication skills for interacting with both technical and non-technical users.
• Must have a good working knowledge of IT equipment
• Previous employment in computer related job

Experience and/or Education Preferred

• At least 6+ months of service technician experience assisting customers.
• A+ certification or IT type degree
• Active Directory Management
• Data Backup and recovery

Personal Skills Necessary to Interact with Staff, Customers and Clients

• Proficient in communicating verbally to deliver repair diagnoses over the phone
• Be able to communicate in a professional manner both orally and in writing
• Ability to productively work as an individual and as part of a team
• Able to multi-task and be able to prioritize workflow without an overabundance of guidance
• Must be able to work one on one with customers

At EPC, we offer a broad range of benefits including but not limited to:

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full medical, dental and vision benefits for you and your family
• Company sponsored short-term, long-term disability & life insurance plans
• Extensive training and development programs
• Company volunteer opportunities
• An exciting career where every day is different
• A dedication to work/life balance and a holistic approach to employee support.

EPC Veteran Advantage

Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment.

Equal Opportunity Employer

Equal Opportunity Employer E-Verify Employer We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer toour career page for more information.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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