Director, Customer Technical Insights

Director, Customer Technical Insights page is loaded## Director, Customer Technical Insights locations:
St. Charles, MOtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
105117

This opportunity is located within our
** AFB International
** business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption.  to learn more.
** Job Description
**** Essential Duties and Responsibilities
** include the following. Other duties may be assigned.
* Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals.
* Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points.
* Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success.
* Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support.
* Create and implement a talent development program to attract, develop, and retain top talent within the team.
* Represent the company with executive presence and credibility in customer and industry forums.
* Collaborate with global teams to customize strategies based on regional needs and differences.
** Supervisory Responsibilities
** Directly supervises up to 4 employees on the Customer Technical Insights team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
** Qualifications
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Education/Experience
** Master’s degree in food science, animal nutrition, flavor, or related field required;
PhD preferred. Alternative education in chemical or food engineering considered. 10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction.
** Knowledge,

Skills and Abilities

** To perform this job successfully, an individual must have the following knowledge, skills and abilities:
* Deep technical expertise in pet food palatants, nutrition, food, or flavor.
* Proven analytical thinking, creativity, and superior problem-solving skills.
* Demonstrated ability to translate scientific knowledge into commercially relevant language.
* Experience building deep customer partnerships and delivering value.
* Exceptional executive presence, interpersonal, and leadership skills.
* Global experience and ability to adapt strategies to regional needs.
* Data-driven mindset and proficiency with advanced analytics tools.
* Strategic thinking and initiative.
* AFB International
* * is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
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