Pre-owned Car Sales Consultant

Roy O'Brien Ford, located in St. Clair Shores, Michigan, has grown from its start in 1946 to become one of the Top 100 volume Ford dealerships in the United States. The dealership is known for its award-winning Service Department, state-of-the-art Collision Center, and knowledgeable parts team. Team members are empowered to provide exceptional customer service and exceed expectations at every interaction.

Roy O'Brien Ford is a trusted destination for new and pre-owned vehicle sales and service, with a strong reputation in the local community. We are proud to offer something increasingly rare in automotive retail:
no weekend hours
. We also offer a highly competitive and generous pay plan designed to reward strong performance and long-term success. Most importantly, we are proud of the culture we have built. Several of our sales consultants have been with Roy O’Brien Ford for more than 40 years
, a level of tenure that speaks volumes about our workplace, our leadership, and the opportunities available here.

The Pre-owned Car Sales Consultant is a full-time, on-site position based at Roy O'Brien Ford in St. Clair Shores, MI. This role is responsible for assisting customers with selecting and purchasing pre-owned vehicles, guiding them through the sales process from initial contact to final delivery. Daily activities include greeting customers, conducting needs assessments, presenting vehicle options, coordinating test drives, and explaining pricing, financing, and warranty options.

The consultant maintains accurate records, follows up with potential and existing customers, and works closely with the sales and service teams to ensure a seamless experience. This role focuses on building long-term relationships, achieving sales goals, and supporting the dealership’s commitment to outstanding customer service.

• Ability to demonstrate strong Customer Satisfaction and Customer Retention skills, with a focus on building trust and long-term relationships.
• Excellent Interpersonal Skills and Communication abilities, including active listening and clear, professional verbal and written communication.
• Experience or strong interest in Automotive Sales, including understanding vehicle features, benefits, and basic automotive terminology.
• Basic proficiency with dealership CRM systems and standard office software to manage customer information and sales documentation.
• Proven ability to meet or exceed sales targets in a customer-facing environment.
• High level of professionalism, integrity, and a customer-first mindset.
• Valid driver’s license with a satisfactory driving record.
• Previous experience in automotive, retail, or other sales roles is preferred but not required; training will be provided.