Operations Manager

Company Description

Company is a technical services and solutions company operating at the intersection of field service, automation, and advanced robotics. We solve real world problems, whether that means troubleshooting electrical and controls issues in the oilfield, supporting industrial operations in the field, or designing and building automated and robotic systems. A significant portion of our current work supports oilfield and industrial clients through hands-on field service, electrical work, controls, troubleshooting, and system integration across multiple states.

At the same time, we are deliberately expanding into automation and robotics, including custom automated equipment, robotics repair and integration, and collaboration with robotics manufacturers and technology partners. Our long-term vision includes advanced automation, robotics, and emerging technologies such as Co-Bionics and human-machine interaction. We are building toward that future while remaining grounded in dependable, revenue-generating field operations.

This is a full-time, hybrid role for an Operations Manager (Automation). The role includes direct responsibility for dispatching field service technicians, receiving and responding to customer calls, and coordinating service work from initial request through completion and billing readiness. This position serves as a central point of coordination between customers, field technicians, engineering, and sales. The Operations Manager also works closely with the sales function to grow the service footprint in the region, support new customer relationships, and help convert service opportunities into equipment installs, automation projects, and long-term client engagements.

• Dispatch and coordinate field service technicians across multiple locations and job types
• Receive, prioritize, and respond to incoming customer service calls and requests
• Manage service workflow from job intake through scheduling, execution, and closeout
• Oversee daily operations for field service, service projects, and installation work
• Coordinate with the sales representative to grow service volume and regional presence
• Support the sale and execution of new equipment installs and automation projects
• Monitor project timelines, technician utilization, and operational performance
• Ensure compliance with safety standards, quality requirements, and company procedures
• Collaborate with engineering and technical teams on automation and robotics initiatives
• Maintain strong client relationships and handle escalations when necessary
• Identify inefficiencies and implement process improvements to support scaling

• Strong organizational and leadership skills with experience managing teams and dispatching field service work
• Experience in operations management, service coordination, or project management
• Technical understanding of electrical systems, controls, automation, or industrial equipment
• Comfortable communicating directly with customers and field technicians
• Ability to balance reactive service needs with proactive planning and growth initiatives
• Strong problem-solving skills and sound judgment in fast-moving environments
• Knowledge of safety compliance, quality assurance, and continuous improvement practices
• Engineering or technical background is a strong advantage
• Familiarity with robotics, programming, automation systems, or human-machine interfaces is a plus
• Bachelor's degree in Engineering, Business Administration, or a related field is preferred, but equivalent experience will be considered