Customer Service Associate II

Overview

Your Role at Dollar Tree:
As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. You will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. You will focus on providing a clean, welcoming environment while maintaining professional and friendly interactions with customers, associates, and leaders.

• Receive merchandise, unload trucks, and process freight in a safe manner in accordance with productivity standards
• Merchandise and stock as needed
• Assist with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Maintain a positive, safe, and respectful environment with customers and team members
• Process sales transactions while working the assigned cash register
• Maintain security of cash and protect company assets
• Other duties as assigned

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents
• Must be able to lift 30 to 50 lbs. from floor to above shoulder height and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills
• High level of integrity
• Proficiency in basic math for cash accounting

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

Equal Opportunity Employment:
We are an equal opportunity employer and are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in multiple states, minors may be eligible for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Note:

This description reflects the position as posted and may be amended; other related duties may be required by your supervisor.