Senior Scheduling Specialist

Must be in Central MN
and have reasonable commute to St. Cloud, MN due to in-office requirements.

SCHEDULE: Full-Time, Monday – Friday. 9:00am-6:00pm CST preferred, flexible shift times may be available.

COMPENSATION: Starting Pay $
25.00 - $29.00 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you someone who enjoys creating thoughtful staffing plans, reviewing data, and ensuring teams have the coverage needed to achieve their goals? PCI is seeking a Senior Scheduling Specialist who is detail-oriented, data-driven, and proactive in identifying staffing needs before challenges arise.

Ideal candidates will be excited to interpret data, build effective schedules, collaborate with leaders, and ensure our Client Services Operations teams have the coverage they need to deliver outstanding service. This is an excellent opportunity to grow your analytical skills
, expand your operational knowledge, and contribute directly to the success of a fast-growing organization.

WHAT YOU’LL DO

• Create and update employee schedules to ensure adequate staffing coverage and alignment with departmental service-level goals.
• Analyze labor forecasts, call volume trends, and historical data to determine staffing needs.
• Review availability, workload, and skill sets to make informed shift assignments.
• Identify and resolve scheduling conflicts while supporting productivity and performance goals.
• Generate staffing, adherence, and workload reports to support operational decision-making.

WHAT WE’RE LOOKING FOR

Must-Have

Qualifications:

• Demonstrated ability to manage schedules and time-sensitive tasks with accuracy and strong attention to detail.
• Strong analytical skills with the ability to interpret operational data and make informed decisions.
• Excellent communication and active listening skills with the ability to collaborate effectively with employees and leadership.
• Experience using computer-based tools and willingness to learn scheduling or workforce management systems.
• Consistent, reliable attendance with the ability to meet scheduling and business needs.

Nice to have but not Required! (We’ll train you!):

• Experience performing scheduling or workforce planning in a high-volume environment.
• Experience analyzing staffing needs, schedule adherence, or operational trends.
• Strong problem-solving skills with the ability to anticipate issues and propose solutions.

LOCATION & WORK SETTING

• Schedule: Full-Time, Monday – Friday 9:00am-6:00pm CST preferred, flexible shift times may be available.
• Work Setting: In-Office with Hybrid capabilities

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $25.00 – $29.00 per hour.
• (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes
! Submit your resume on our website at .

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.