Support Specialist

Join to apply for the Support Specialist role at Rasmussen University
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Location:

St. Cloud, MN.

The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the team, and our community.

• Responsible for the overall maintenance of all electronic and paper student records generated or stored at the campus. Includes background check process, immunizations, NCLEX scores, drug screening and other clinical preparation to ensure compliance with accreditation, state, federal and University standards.
• Serve as liaison to the Office of Student Records and Operations to receive, authenticate and file official transcripts, pull reports then validate and distribute student information.
• Lead or assist with tracking student immunization compliance for students.
• Run reports and/or gather data for day-to-day operations.
• Track and update student background checks, drug screening, NCLEX scores and nursing orientation.
• Track team member community hours.
• Assist with student outreach for schedule confirmation, immunizations, etc.
• Build Residential Term schedules in Campus Nexus.
• Monitor student attendance.

• Update student portal and social media outlets.
• Lead or assist with organizing commencement ceremony, and/or honors awards, and/or campus pinning ceremony.
• Assist with organizing advisory committee meetings.
• Assist with refreshing campus bulletin boards, campus PowerPoint slideshow, and other pertinent campus information.
• Assist with facilities related issues, and other maintenance concerns, including inventory and order campus supplies, confirm monthly dialing of 911 is operational, inform leaders when a facility issue arises, then request work through facilities team, provide liaison support for team with IT issues.
• Share responsibility to assist with campus and community activities and/or events both on campus and off-site, student orientations, career fairs, etc.

• Assist with accreditation visit preparation.
• Assist with processing any invoices and submitting to accounts payable.
• Assist with opening and closing the campus, serve as a campus point person.
• Manage the community calendar(s) for the campus, make room reservations for courses and guests.
• Process, reconcile and prepare incoming and outgoing mail and packages.
• Assist with the oversight of front desk activities to include, but not limited to:
  • Provide general guidance and direction to Student Ambassadors.
  • Escalate any concerns including work schedules and front desk coverage.
  • Answer and refer incoming calls and concerns to the appropriate department.
  • Assist with the overall maintenance and appearance of the front desk/welcome area.
  • Assist with onboarding of new hires, as necessary.

• Will also perform other duties as requested.

The Support Specialist reports to the Campus Director with indirect reporting to the Dean of Nursing. The Support Specialist, in collaboration with the Campus Director, assists with the Student Work Study Ambassadors and works with various vertical teams to assist with campus administration.

• Minimum of two years’ experience working in a fast paced, service-focused setting.
• Experience in an institution of higher learning preferred.
• Ability to work a flexible schedule that may include evenings and weekends.
• Strong organizational skills with the ability to manage interruptions while delivering within tight deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, particularly MS Excel, Power Point and Word.
• Customer or student information system experience preferred.
• Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually.
• Proven customer service in a professional environment.
• Must be self-motivated, flexible, patient and solutions-oriented.

Rasmussen University offers a robust total rewards program that includes a competitive compensation and benefits program. Salary range: $37,900.00 to $49,300.00. We provide medical, dental, vision, 401(k) with matching, life insurance, voluntary plans, tuition reduction, and learning management system.

Rasmussen University, accredited by the Higher Learning Commission, is dedicated to changing lives and communities through innovative educational programs. With undergraduate and graduate programs online and in person at 20 campuses, we focus on competency-based education, technology, and transferable skills.

It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. We treat all qualified individuals equally in recruitment, hiring, assignments, advancement, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual…