Customer Experience Associate

Customer Experience Associate – St. Cloud, MN

Brief Description

At Microbiologics
, we’re on a mission to make the world a safer, healthier place through science and we’re looking for a Customer Experience Associate to help us uphold that mission. In this role, you will be responsible for responding to customer inquiries, processing orders, and supporting customer-facing processes with accuracy and professionalism. Working under guidance and supervision, the associate develops knowledge of company systems, policies, and procedures while contributing to a positive customer experience that fosters trust and loyalty.

• Respond to customer inquiries by phone and email, providing timely and professional assistance.
• Accurately process orders received through multiple platforms (email, website, ERP, EDI, and Workist), while maintaining complete and up-to-date customer records.
• Support order management by reviewing customer purchase orders and product availability, creating invoices, and coordinating with Accounts Receivable on billing inquiries and issuing credits.
• Assist in documenting and routing of customer inquiries and complaints, identifying appropriate resolutions and escalating complex issues to senior team members or leadership when needed.
• With supervision, CX Associate 1 may handle specialized services such as customer order processing and billing.
• Partner with colleagues across internal teams —including Technical Support, Finance, IT, and Operations—to deliver a seamless customer experience, ensuring timely handling of customer requests and follow ups.
• Contribute to compliance processes such as export license approvals and participate in user acceptance testing (UAT) for new IT tools or system enhancements.
• Maintain awareness of current company policies, procedures, and best practices, ensuring all correspondence reflects the organization’s customer-first focus.
• Consistently demonstrate dependability, professionalism, and accuracy in day-to-day responsibilities, while actively developing skills to deliver customer experience excellence.
• Collaborate with team members and leadership to achieve department goals and continuously improve the customer experience.

• Associates or bachelor’s degree in sales, business management or related degree preferred.
• One to three years of previous related Customer Service experience preferred.
• Familiarity with ERP, CRM, or order entry systems (e.g. Net Suite, Salesforce) preferred.
• The ability to pass a background check and drug screening.

We’re not your average biotech company — we’re a team of scientists, engineers, and innovators driven by purpose and guided by values. For over 50 years, we’ve been protecting global health by delivering high-quality biological control materials, assay services, and consulting.

Headquartered in Saint Cloud, MN, with additional facilities in California, Kentucky, and Michigan, we’re proud to build a culture defined by safety, integrity, collaboration, and continuous improvement.

• Health and dental insurance
• Health Savings Account (HSA) with a company-funded contribution
• Life insurance
• Short- and long-term disability
• 401(k) program with a generous company match
• Daycare assistance and tuition reimbursement
• Bonus potential and competitive compensation
• Ample opportunities for training, certification, and professional growth

Exceptional service isn’t a department — it’s our culture. As a Customer Experience Associate
, you’ll be on the front lines of our customer journey, ensuring every interaction reflects our commitment to excellence. If you’re detail-oriented, communicative, and thrive in a fast-paced environment, apply today. We’d love to meet you!