Part Time Customer Service

St. Cloud Scheels
30 N Waite Ave STE 94
St. Cloud, MN 56301, USA

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Compensation: Starting at $15.50 per hour

Schedule: Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday-Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays. Availability of two weekends per month is required, three is preferred. Average hours per week is 15-20

Responsibilities:

• Respond promptly to customer needs requests for service assistance by providing customer service, greeting and acknowledging each customer, and being knowledgeable of store products and policies.
• Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
• Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
• Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
• Complete Customer Service projects and delegate to other cashiers when needed
• Assist in training of new Customer Service Cashiers
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
• Maintain orderly appearance of customer service and surrounding areas
• Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
• Ability to read, comprehend and write simple instructions, short correspondence, and memos.
• Electively present information in one-on-one and small group situations to customers and other employees of the organization
• Demonstrates strong communication, organization, attention to detail, and problem solving skills
• Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
• Exercise judgment and tact and be able to effectively work with customers and all levels within the organization when resolving problems that involve several concrete variables in standardized situations
• Ability to work assigned scheduled which may include varied hours, evening, weekends and holidays
• Assist with all other duties as assigned

Requirements:

Customer Service

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

Approach daily tasks, projects and follow-up communication with energy and sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Team Mentality

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

High school diploma or GED preferred and/or 1-3 months of cashiering experience

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the…