Customer Service & Order Entry Manager

Customer Service & Order Entry Manager at Quanex

Quanex is looking for a Customer Service & Order Entry Manager to oversee the customer service and order entry team within the QCC Division located onsite in St. Cloud, Minnesota. You will be responsible for developing strong rapport, effective communication, and lasting relationships with both internal and external customers. Skilled in troubleshooting, conflict resolution, and delivering positive outcomes through critical thinking and effective problem‑solving strategies are key items to success in this role.

• Competitive Salary
• 401K with 5% company match, yours to keep after 2 years
• 15% immediate return if you participate in the company’s ESPP
• Medical, Dental & Vision Plans
• Employer paid disability plans and life insurance
• Paid Time Off & 9 Paid Holidays
• Various Work Schedules
• Tuition support for degree and continuous education
• Employee Resource Groups focused on employee empowerment

• Will have an impact on the success of the company.
• Growth Potential
• Collaborative and Team‑Oriented environment
• Opportunity to build relationships throughout the organization.

• Drive collaboration and consistency across the team and various ERP systems.
• Lead, develop, and mentor your team to ensure they meet performance goals and provide excellent customer service.
• Dedicated contact for customers and manufacturing plants to resolve issues and build strong relationships.
• Develop and implement standardized processes related to procedures and guidelines for customers and the order entry team.
• Participate in the interviewing, selection process, and training of employees.

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience in customer service, order management or supervisory role.
• Exceptional communications skills, leadership skills, experience in ERP systems, and Microsoft Office skills.

Salary: $75,000 - $88,000 annually, based on experience, plus potential for annual bonus.

Schedule: Monday – Friday, 8:00am – 5:00pm

Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive.

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