Customer Service Representative

5 days ago Be among the first 25 applicants

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Position Title:
Customer Service, Resource Center

Company
: LHH

Location
:
St Cloud, MN

Schedule
:
Full-Time | Onsite | Monday–Friday, 8:30 AM – 4:00 PM

Pay
: $18-20/hr.

Employment Type
:
Temp to hire

LHH is currently seeking a Customer Service Professional for our office located in St. Cloud, MN. This is a unique opportunity to join our team and provide exceptional customer service to our clients.

• Handle complex and escalated issues from customers and clients.
• Provide support in all aspects of their business, including operations, account transfers, and related processes.
• Assist clients with navigation and use of various systems.
• Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedules.
• Utilize the CRM (Client Relationship Management) tool to accurately record each interaction.
• Work independently within the team to resolve inquiries without requiring outside assistance.
• Participate in special projects as assigned.
• Provide training support on department processes and system navigation.

• 1+ year of previous call center or customer service experience.
• 1+ year of proficiency with Microsoft Office tools.
• High School diploma or GED.
• Strong problem‑solving, organizational, and follow‑up skills.

• A real passion for providing a high level of customer service.
• Excellent communication and interpersonal skills.
• Keen attention to detail.
• Highly responsive to coaching and training.
• Ability to work well independently and collaboratively.
• Understanding of the service industry and our role in it.
• Banking experience.
• College degree or equivalent experience.

• Adaptable to change in a fast‑paced environment.
• Courteous and empathetic to client concerns.
• Team player attitude.
• Energetic and results‑oriented.

Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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Associate

Full-time

Customer Service, Administrative, and Business Development

Financial Services, Banking, and Investment Banking