Customer Service Representative - Mandarin

Employer Industry: E-commerce Customer Support

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and brand loyalty
• Work in a fast‑paced environment that values continuous learning and improvement
• Engage in a role that emphasizes communication and interpersonal skills

• Serve as the primary contact for customers using the employer's website shopping channel
• Provide timely support to customers through inbound phone calls and email
• Support customers in placing online orders and processing payments securely
• Identify and elevate priority issues through appropriate channels as necessary
• Collaborate with team members to enhance the customer support experience

• Bachelor’s Degree or at least a Diploma or equivalent in any discipline
• Minimum of 6 months work experience in customer support or related field
• Proficiency in B2 level English and Mandarin (reading, writing, speaking, and aural comprehension)
• Minimum typing speed of 40 wpm with a 90% accuracy score
• Strong interpersonal skills, including customer service orientation and active listening abilities

• Call center experience is a distinct advantage
• Degree in English with Communication, English for Professionals, Mass Communication, or related fields
• Passion for communication and interacting with people
• Positive attitude and willingness to learn and improve
• Ability to handle queries and objections in a professional manner

#Customer Support #Ecommerce #Career Growth #Bilingual #Customer Satisfaction

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.