Customer Service Associate

Job Category
:
Customer and Collections Services

Requisition Number
: CUSTO
001456

Apply now

• Posted :
  January 6, 2026
• Full-Time
• On-site

Showing 1 location

• Pay or shift range: $20 USD to $23 USD

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

SCHEDULE: Full-Time, Monday-Friday 9:00am-6:00pm and every other Saturday 8:00am-5:00pm CST

COMPENSATION: Starting Pay $20.00 – $23.00 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

Are you looking for an opportunity to make a meaningful impact
? PCI is seeking a Customer Service Associate who is detail-oriented, customer-focused, and motivated to deliver outstanding service. If you thrive in a fast-paced environment and enjoy problem-solving, this is a great opportunity to grow your career while supporting customers at a critical point in their journey.

This is an exciting opportunity where you’ll expand your communication skills and contribute directly to PCI’s mission and values.

• Field inbound calls and address customer questions or issues prior to their first payment due date.
• Record customer interactions in the system with accuracy and detail.
• Respond to callback requests and ensure proper correspondence is mailed upon requests.
• Make occasional outbound calls to verify contract terms, application data, and repayment options.

Must-Have

Qualifications:

• High School diploma or GED.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.

Nice to have but not Required! (We’ll train you!):

• Prior call center experience.
• Proficiency with Microsoft Office.

• Schedule: Full-Time, Monday–Friday 9:00am-6:00pm and every other Saturday 8:00am-5:00pm CST
• Work Setting: In-Office

• Starting Pay: $20.00 – $23.00 per hour.
• (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

It only takes a couple minutes
! Submit your resume on our website .

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.