Senior Specialty Operations Professional

Senior Specialty Operations Professional

Join to apply for the Senior Specialty Operations Professional role at Cetera Financial Group

Cetera is currently seeking a Senior Specialty Operations Professional for our team located in St. Cloud, MN. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

• Producing and Maintaining Advisory Accounts – setting up, providing maintenance, and resolving Advisory Account work items related to Cetera Financial Group’s Advisory Programs.
• Understanding of the Advisory Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance.
• You will partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements.
• You will cross train team members with the foundation of the Specialty Operations role. Cross training on Queues and understanding workflows.
• You will proactively work to identify and resolve potential problems with respect to operational issues.
• Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion.
• Partner with Internal teams to come to a resolution
• Handle complex cases that require detailed research as requested on customer accounts, respond on time.
• Clearly communicate ideas, escalations, and operational awareness to Team Leads, Operations Team Leads, and leadership.
• Become competent in Docupace, NetX
  360, Adviceworks, MAA, Salesforce and Smartworks.
• You will complete other duties as assigned.
• Provide the clients and advisors of our different communities operational support around Financial Planning operations.
• Learn about our business and develop expertise in BD operations, processing and service as a stepping stone for acquiring additional responsibilities.
• Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve.
• Partner with internal partners such as the Program Manager, Advice Works team and compliance.
• Shared responsibility related to reviewing and completing compliance audit reviews of plans.
• You will partner with your manager to understand all position requirements and ensure key metrics are achieved.
• Process daily work items while meeting process requirements, SLA’s and achieving quality metrics.
• You will partner with other team members to ensure advisors experience consistent, high-quality customer service.
• You will proactively work to identify and resolve potential problems with respect to operational issues.
• Respond to inquiries from internal as well as external customers via email, client mail, and phone in a timely fashion.
• You will perform detailed research as requested on customer accounts and respond on time.
• First level contact resolution related to escalated Support Center, Inbox and/or Sales Force inquiries for the department.
• Comply with processes and procedures of the team and regulatory requirements.

• Ability to multi-task
• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented

• Bachelor’s degree
• Series 99, 6, or 7 licensed
• Demonstrated experience delivering excellent problem resolution,…