Client Support Center

Bring your technical support skills to a fast-paced client support environment where you’ll help deliver excellent customer experiences through a variety of modern tools and platforms. This 6-month remote opportunity is ideal for someone who thrives on learning new systems quickly, enjoys solving problems, and works well in a highly collaborative setting.

• Provide responsive technical support to help resolve customer issues efficiently and professionally
• Use CRM, help desk, and IT service management tools to track, manage, and close support requests
• Navigate multiple systems at once while maintaining accuracy and a smooth customer experience
• Support communication and coordination across internal teams using collaboration tools
• Document information, update records, and generate reports to help monitor support activity and trends
• Assist with live chat and remote troubleshooting tools to address customer needs in real time
• Adapt quickly to changing priorities while maintaining a calm, empathetic, and solution-focused approach

• 1-2 years of technical support experience
• Strong ability to learn new software, systems, and workflows quickly
• Experience using Microsoft Office Suite, especially Word, Outlook, and Excel
• Clear written and verbal communication skills
• Ability to multitask across CRM, ticketing, chat, and collaboration platforms
• Excellent attention to detail and data entry accuracy
• Collaborative mindset with a willingness to adapt in a team-based environment

• Experience with Service Now or similar IT service management platforms
• Familiarity with Salesforce, Zendesk, or comparable CRM tools
• Experience using Slack or Microsoft Teams for internal collaboration
• Comfort working with Excel or Google Sheets for tracking and reporting
• Exposure to live chat or remote support tools such as Intercom or Team Viewer
• Strong interest in technology and staying current with new tools and trends

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and supported. We welcome candidates from all backgrounds and encourage applications from people who bring different perspectives, experiences, and ideas.