Desktop Support Technician

Position: Desktop Support Technician - ITS3
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* Working Title:

Desktop Support Technician*
* ** Job Class:
Information Technology Specialist 3*
* ** Agency:
Minnesota IT Services*
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** Job ** : 98005

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** Locatio*
* ** n** :
St. Cloud

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** Telework Eligible** :
No  LI-Onsite

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 11/12/2026

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** Closing Date** : 11/18/2026

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** Hiring Agency/Seniority Unit** :
Minnesota IT Services

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** Division/Unit** :
Endpoint Management and Deployment Services

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** Work Shift/Work Hours** :
Day Shift

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** Days of Work** :
Monday - Friday

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** Travel Required** :
Yes - up to 50%

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** Salary Range:**  $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually

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** Job Class Option** :
Network

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services ()  (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

As Desktop Support you must have a working knowledge of Active Directory, Group Policy, DNS, DHCP, File/Print Services. In this position, you will provide quality and consistent deskside and remote technical support to State of MN business users. You will assist in positioning technical assets and monitoring, triaging, and resolving support requests.

Job Responsibilities:

+ Monitoring ticketing queue(s), assisting in incident and problem resolution using standard processes and procedures.

+ Submitting and/or escalating support requests.

+ Maintaining hardware, leading small groups and projects.

+ Training lower-level staff.

+ Managing tier 1 and 2 support requests for computers, mobile devices, hardware, and peripherals, including imaging computers.

This position requires an employee to be onsite full-time at 3725 12th St N, St. Cloud, Minnesota. The employee may be eligible to telework on a limited basis after the completion of probation or a later date. Telework ()  for Minnesota IT Services is available on a limited basis and employees will be required to meet current Telework ()  eligibility requirements.

** Minimum Qualifications*
* ** To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available
** here ()  **:*
* Position requires a minimum of three (3) years of IT related experience.

Experience must include:

+ Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals.

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Experience with current mobile (Android, iOS) and Windows Client Operating Systems, and MacOS.

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Experience with Microsoft Office and Industry standard web browsers.

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Experience with remote support and collaboration tools (e.g., Bomgar, Beyond…