Workers Compensation Claims Administrator

Description

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

At North Risk Partners, our #oneTEAM lives out #one MISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life.

The Workers’ Compensation Claims Administrator will serve as a claims advocate on behalf of North Risk’s clients. This position works closely with Risk Advisors across the company. The Workers’ Compensation Claims Administrator will resolve issues for clients by developing trusted relationships and serving as an expert advocate.

• Provide service, expertise, and guidance to clients with a planned approach for prompt, fair handling of workers’ compensation claims
• Develop action plans on high exposure claims
• Work value-added services for large client accounts
• Monitor specific claims with a goal to insure reserve and claims handling accuracy
• Work with insurance adjusters and clients as a liaison to advocate for the best claim resolution
• Demonstrate the ability to have challenging discussions in a respectful manner
• Set priorities and manage workflow to ensure efficient, timely, and accurate product by utilizing the company’s software system(s)
• Collaborate with team members to identify claim issues, potential solutions, strategies and services for clients
• Prepare and analyze loss history and claim reports to identify loss trends with the goal of reducing the cost of risk
• Apply and gain a full understanding of experience modifications, reserve analysis, and Unit Stat Card filings
• Mentor Associate Claims Administrators on the team

Requirements

• A combination of education and experience generally attained through Bachelor’s or Associate’s Degree and a minimum of 6+ years work experience in Workers’ Compensation claims
• A great understanding and knowledge of Workers’ Compensation claims processes
• Active property & casualty license
• Strong written and verbal skills, along with the ability to demonstrate client empathy
• Ability to maintain internal and external relationships with professionalism
• Ability to carry out complex tasks with many variables
• Proficient in Excel, Word, and Database programs
• Knowledge of Mod Master is a plus

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally…