Community Association Manager

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A Community Associations Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of HOA operations, including relationships between the community and its members, guests, residents, and employees. The CAM works directly with the Community Board of Directors, TROON Leadership, Finance/Budget Team, and vendors to provide unparalleled service, accountability, and the ultimate lifestyle experience for our members.

• Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
• Motivates, directs, and assists department heads, managers and front line staff on a daily basis.
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet expectations of residents, membership, Board of Directors, and management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains memberships with relevant professional associations; attends conferences, workshops and meetings to keep abreast of current information and developments.
• Understands and keeps abreast of HOA’s financial record keeping.
• Completes daily, month‑end and annual reporting as required.
• Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the community, team members and the company.
• Assists in directing and coordinating the activities of contracted vendors and evaluates their performance.
• Facilitates and prepares paperwork for meetings, such as Budget, Annual and Board of Directors.
• Investigates complaints, disturbances and violations and resolves problems following rules and regulations.
• Inspects grounds, facilities and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for repairs and/or maintenance.
• Assists in planning, scheduling and coordinating general maintenance, major repairs and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association materials.
• Purchases supplies as needed.
• Assists the Board with selection of vendors and manages contracts for provision of Association services such as cleaning, maintenance and security.
• Assists in the preparation of detailed budgets and financial reports for Associations.
• Confer regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees to discuss and resolve legal and environmental issues or other Association matters.
• Provides leadership to team members.
• The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered a complete listing of work requirements. Individuals may perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.

Must have a Florida Community Association Manager License to apply.

Previous management experience in association operations is required; a minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.

Ability to communicate effectively with other members, guests and employees in one‑on‑one and small group situations in a fast‑paced environment. Ability to create and disseminate written correspondence. Ability to delegate responsibilities. Ability to motivate, develop and manage a team. Computer literate. Ability to perform math computations essential for budgeting and cost analysis.

Employee is regularly required to stand, talk and hear; frequently walk; use hands to finger, handle or feel; reach with hands and arms; and occasionally lift and/or move up to 10 pounds or 50 pounds. Specific vision abilities required include close, distance, peripheral, depth perception and ability to adjust focus. At times, may be required to operate a motor vehicle.

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