Crew Chief

About Us

Welcome to Service Master Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At Service Master Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry. With locations across the nation, why wait?

Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

The Lead Restoration Technician plays a critical role in leading disaster restoration projects, ensuring efficiency, quality, and customer satisfaction. This position requires hands-on leadership, technical expertise, and strong organizational skills to manage crews, assess losses, and execute emergency services. The ideal candidate thrives in a fast-paced environment, can adapt to challenging conditions, and is committed to delivering exceptional service while fostering an inclusive and supportive atmosphere on the team.

• Oversee and direct restoration crews, ensuring projects are executed efficiently while providing support and motivation, and enforce proper clock-in procedures for team members and jobs.
• Coordinate with Production Managers on scheduling, review schedules in advance to identify errors and prepare for the day, and ensure the team begins preparations by scheduled start time.
• Maintain clear communication with Project Managers, Production Coordinators, and team members, including job progress updates, and submit completed scope sheets.
• Ensure accurate documentation by capturing labeled photos of demoed rooms, cleaning, antimicrobial application, equipment used, detached items, and collecting properly labeled ITEL samples.
• Ensure all required work authorizations are signed before starting work, assist in obtaining signatures if needed, set expectations for COS signings, document three contact attempts, conduct daily moisture monitoring with photo documentation, and assist with equipment pickup and final walkthrough.
• Conduct walk-throughs with the scope sheet, perform emergency tasks and capture initial photos, prioritize site preparation, complete demolition per guidelines, and ensure proper debris disposal.
• Ensure an excellent customer experience by using Pro Assist to notify customers of arrival times, maintaining proper clock-in procedures, and arriving professionally with visible name badges.
• Ensure adherence to scope sheet guidelines, review daily task assignments, set expectations for COS signings, and conduct daily moisture monitoring with photo documentation.
• Remain onsite for the entirety of the scheduled shift, which may exceed 8 hours, to ensure project continuity and team efficiency.
• Other duties as assigned or apparent.

Required

• Certification in Water Damage Restoration (WRT) or Fire & Smoke Restoration (FSRT) or Applied Structural Drying (ASD).
• Valid driver's license and reliable transportation required.
• Two or more years experience in disaster restoration or related field.
• Strong leadership and team management abilities.
• Exceptional verbal and written communication skills.
• Attention to detail and strong organizational skills.
• Ability to multitask, prioritize tasks, and meet strict deadlines.
• Comfortable working in various environmental conditions (hot, cold, wet, dusty, etc.).
• Available to work Monday through Friday, with on-call availability for evenings and weekends as required.

Preferred

• Experience using MICA/Mitigate, Xactanlysis, or other industry related applications.
• Knowledge of ITEL sample collection and documentation practices.
• Familiarity with the Service Master QRV Program and industry best practices.

This is an in-field position that may require travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.

This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.

We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:

• 401(k) Plan: Save for your future with our competitive…