Director of Carrier Compliance & Broker Risk Management

The Director of Carrier Compliance & Risk Management is responsible for leading ATS Logistics' Broker Safety Management System (BSMS), ensuring the organization effectively manages carrier-related risk while meeting regulatory, customer, and business requirements. This role provides strategic oversight of carrier qualification, ongoing monitoring, risk mitigation programs, fraud and cargo theft prevention, incident response, litigation readiness, and customer-specific compliance requirements.

The Director proactively identifies risk exposures, control weaknesses, and process improvement opportunities across the brokerage operation. They establish practical and scalable controls, lead continuous improvement initiatives, develop and coach team members, and monitor program effectiveness through meaningful metrics, audits, and reporting. Working cross-functionally with operations, legal, claims, sales, and customer stakeholders, this leader helps protect the organization, its customers, and its reputation while enabling responsible business growth.

This position does not have responsibility for motor carrier operations, including commercial drivers, fleet equipment, dispatch functions, transportation safety programs, DOT regulatory compliance, or day-to-day trucking operations.

BSMS Governance & Continuous Improvement

• Lead the strategy, governance, and continuous enhancement of ATS Logistics' Broker Safety Management System (BSMS), including policies, controls, workflows, documentation, and training.
• Identify process gaps, emerging risks, compliance concerns, and broker-carrier boundary issues, implementing practical controls and corrective actions to mitigate exposure.
• Establish performance metrics, governance frameworks, and accountability measures that drive consistency, compliance, and operational excellence.
• Monitor and report on BSMS effectiveness, risk trends, incidents, exceptions, and improvement initiatives, providing leadership with actionable insights and recommendations.

Carrier Qualification, Monitoring & Technology

• Lead carrier qualification, requalification, and ongoing monitoring programs, including risk assessments, exception management, and decisions related to carrier approval, restriction, or removal.
• Own the carrier risk technology ecosystem, ensuring effective use of vetting tools, data sources, alerts, documentation, and workflow governance.
• Drive continuous improvement of carrier onboarding and monitoring processes by leveraging technology, analytics, and automation to strengthen risk management and operational efficiency.

Fraud, Theft Prevention & Security Risk

• Lead strategies and controls to prevent and mitigate carrier fraud, cargo theft, double brokering, identity fraud, fictitious pickups, and other security threats.
• Strengthen fraud detection, carrier verification, and high-risk shipment controls through data analysis, technology, and industry best practices.
• Partner with internal and external stakeholders to manage security incidents, preserve evidence, drive corrective actions, and communicate emerging risks and response protocols.

Incident Response & Litigation Readiness

• Lead the response, investigation, documentation, and resolution of significant carrier risk, fraud, security, and compliance incidents, ensuring timely escalation and effective issue management.
• Partner with Legal, Claims, Security, Technology, customers, law enforcement, and external counsel to support incident resolution, evidence preservation, and litigation preparedness.
• Analyze incidents, claims, and legal matters to identify trends, root causes, and corrective actions, while maintaining documentation and serving as the designated corporate representative when required.

Customer Requirements, Leadership & Business Performance

• Lead customer-specific compliance, carrier qualification, safety, and security requirements, ensuring effective governance and alignment with contractual obligations.
• Develop and lead a high-performing Carrier Compliance team through clear priorities, accountability, talent development, and succession planning.
• Drive business results through P&L ownership, strategic planning, and partnership with senior leadership to advance risk management, technology, staffing, and operational performance initiatives.

Leadership & Organizational Impact

• Champion ATS' Mission, Vision, Values, and leadership principles through visible actions, sound decision-making, and a commitment to…