Customer Service Director

ATS Specialized, Inc. is seeking a dynamic and customer-focused Customer Service Director to join its Leadership Team. This role provides strategic leadership for the Customer Service Management, Customer Service Representative (CSR), and National Account teams, driving operational excellence and exceptional customer experiences. The Customer Service Director will partner closely with Sales, Operations, Pricing, and other key stakeholders to align business objectives, strengthen customer relationships, and execute initiatives that support profitable growth.

This leader will champion process improvement, best practices, customer retention, and service innovation while ensuring the organization consistently delivers value to customers and achieves business performance goals.

• Drive sales strategy, performance, and execution to achieve revenue, profitability, and customer growth objectives.
• Lead business development efforts by securing new customers, expanding existing accounts, and strengthening long-term client partnerships.
• Serve as a consultative sales leader, effectively communicating ATS's value proposition and delivering customer-focused transportation solutions.
• Oversee pricing, contract negotiations, and shipment agreements to maximize profitability and market competitiveness.
• Monitor team performance, customer retention, operational metrics, and financial results; leverage data to identify growth opportunities and drive continuous improvement.
• Collaborate cross-functionally to develop and implement pricing strategies, network optimization initiatives, operational policies, and business processes aligned with company goals.
• Champion efficiency, productivity, and scalability through process improvement initiatives, SOP development, and operational excellence.
• Lead, develop, and coach a high-performing team through goal setting, performance management, training, succession planning, and employee engagement.
• Partner with Human Resources to attract, hire, onboard, and retain top talent while fostering a positive employee and candidate experience.
• Demonstrate organizational leadership by upholding ATS Mission, Vision, Values, and All-Director Responsibilities, while ensuring compliance with company policies and applicable laws.

• Bachelor's degree in Business, Supply Chain, Transportation, or a related field, plus 5+ years of transportation industry experience; equivalent combinations of education and experience will be considered.
• Minimum 3 years of leadership experience at the Director level with a proven track record of driving sales performance, operational excellence, and business growth.
• Strong strategic and analytical capabilities with the ability to assess complex business challenges, identify opportunities, and implement solutions that improve profitability, efficiency, and customer experience.
• Deep understanding of modern sales methodologies, customer buying behaviors, pricing strategies, and consultative selling practices.
• Demonstrated ability to lead, develop, coach, and retain high-performing teams through effective performance management, training, and employee engagement.
• Exceptional communication, collaboration, negotiation, and conflict-resolution skills, with the ability to influence stakeholders across all levels of the organization.
• Highly adaptable, results-oriented leader with strong organizational skills, sound decision-making abilities, proficiency in Microsoft Office applications, and the ability to travel occasionally, including overnight travel.

• Compensation will be market‑competitive and aligned with the scope and impact of the role. Candidates meeting the position qualifications, compensation details will be discussed openly during the screening process, base salary of $80,000.00 to $; base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. plus, this role is eligible for position specific.
  
  In addition to base salary, there is aperformancedriven incentive earning opportunity of $40,000+ annually, allowing high performers to share in the success they help create.
• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan…