Social Services Coordinator

Key Responsibilities

• Oversee day-to-day operations, ensuring a participant-focused environment and proper implementation of visitation/exchange procedures.
• Recruit, hire, train, develop, and schedule staff and volunteers. Evaluate performance, provide feedback, and create strategies for staff motivation and goal achievement.
• Develop and monitor program budgets, coordinate facility usage, and ensure alignment with financial objectives.
• Facilitate and supervise visits, exchanges, and intakes onsite, offsite, and virtually. Observe family interactions and intervene as necessary.
• Advocate for children and families by offering feedback and referrals. Provide a safe, supportive environment and respond to member inquiries and complaints promptly.
• Develop systems and programs to enhance member and staff engagement. Monitor, evaluate, and compile program statistics to assess effectiveness.
• Build and maintain collaborative relationships with community organizations. Represent the YMCA at network meetings and handle marketing and distribution of program information.
• Review and update social service procedures, maintain case files, and complete required functions in internal systems and Secure Cases.
• Ensure a safe environment, understand emergency procedures, and ensure the cleanliness of facilities.
• Create and communicate staff schedules, attend required meetings and training, and maintain flexibility for scheduling needs.
• Assist with fundraising efforts, including supporting the annual campaign, developing community partnerships, and engaging in activities that build the YMCA’s presence and impact in the community. Help identify and secure resources to sustain and expand program offerings.

• Bachelor’s degree in social work, Psychology, Sociology, Criminal Justice, or a related Human Service degree preferred.
• One year of experience working with children and families.
• LSW (Licensed Social Worker) or working towards completion of LSW.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Demonstrate leadership skills in an outgoing, friendly, assertive, professional, and mature manner.
• Strong organizational skills.
• Effective interpersonal and communication (oral and written) skills, as well as the ability to build and maintain positive relationships with program participants, members, directors, and staff.

• Health, Dental and Vision Insurance, HSA with an employer contribution, a Retirement Savings Plan, Life and AD&D and Disability Insurance.
• A free employee family membership and discounts on select programs.
Paid Time Off and Paid Holidays.
• Opportunity to be a part of a fast-growing department and an inclusive team.
• A fun-friendly work environment.

Join to apply for the Social Services Coordinator role at St. Cloud Area Family YMCA
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