Retail Cosmetics Sales Associate, Crossroads Center - Flex

Job Description

• Location: Saint Cloud, MN, United States
• Schedule: Part time
• Hourly Rate: $15.00 - $21.00
• Sales Commission Eligibility: based on job, location, and schedule

Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. Our story is about innovation, tradition, inspiring stores, and irresistible products, and it includes moments such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. These memories make this a special place to work.

As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert our customers turn to for all things beauty. Passionate about products and people, you create a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll educate customers, conduct product demonstrations, and provide tailored consultations, including makeup application and skincare recommendations.

Your product knowledge and trend awareness help customers discover new items that match their needs and style. Building lasting client relationships is central to your role, and you’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service to exceed expectations and achieve sales goals.

• Our colleagues begin each day energized and ready to make an impact
  . They wear their name badge with pride, greet teammates warmly, and ensure the sales floor is clean, organized, and ready for customers. Before starting, they review their sales goals, learn about new arrivals and top‑selling items, and stay up‑to‑date on trends and promotions to engage, educate, and sell with confidence.
• On the floor, they focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships that bring customers back.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• They always Finish Strong – sharing our Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know that excellence is a journey – we strive to improve every day
  , take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February–April, May–July, August‑October). During the 4th Fiscal Quarter (November–January) you will be required to work 60 hours. Minimum hours may change and weekend shifts may be required.

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Must be able to:
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Drive sales and client loyalty by maintaining an organized, shoppable space, leveraging client‑elating tools to promote offers and product launches, participating in sales events, and staying up-to-date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Have at least 1 year of customer service or selling experience.

• This position requires…