Part Time Customer Service

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Description

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

Job Details

Description

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Compensation: Starting at $15.50 per hour

Schedule: Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday-Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays. Availability of two weekends per month is required, three is preferred. Average hours per week is 15-20

Responsibilities

• Respond promptly to customer needs requests for service assistance by providing customer service, greeting and acknowledging each customer, and being knowledgeable of store products and policies.
• Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
• Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
• Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
• Complete Customer Service projects and delegate to other cashiers when needed
• Assist in training of new Customer Service Cashiers
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
• Maintain orderly appearance of customer service and surrounding areas
• Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
• Ability to read, comprehend and write simple instructions, short correspondence, and memos.
• Electively present information in one-on-one and small group situations to customers and other employees of the organization
• Demonstrates strong communication, organization, attention to detail, and problem solving skills
• Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
• Exercise judgment and tact and be able to effectively work with customers and all levels within the organization when resolving problems that involve several concrete variables in standardized situations
• Ability to work assigned scheduled which may include varied hours, evening, weekends and holidays
• Assist with all other duties as assigned

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

• Meets Scheels dress and grooming expectations in support of…