Director, Showroom

Job Description:

The Director, Showroom Experience will elevate our customer journey, ensuring every interaction within our 25+ Showrooms and Galleries reflect the high standards and values of the Cambria brand. They will lead our efforts to create unparalleled customer experiences within our showroom environment while maximizing the utility of these brick and mortar marketing assets. This includes strategic oversight of the showroom experience, customer journey and the implementation of initiatives that enhance customer satisfaction, loyalty, and sales.

In partnership with others, this role is accountable to increase qualified leads, traffic, and ultimately conversion, while managing accurate KPIs down to the location level that provide valuable and actionable insights. The ideal candidate possesses a blend of leadership, vision, and a deep understanding of customer service excellence in the luxury retail sector.

• Drive Cambria sales by transforming showrooms from passive hosting spaces into disciplined, luxury consultative sales environments.
• Develop operational best practices across all areas of retail operations for Sales District Managers and their Gallery and Showroom staff to execute; create a culture of accountability
• Ensure proper Sales training and development for Showroom staff through our L&D department
• Ensure that all financial and non-financial resources are consistently, effectively and efficiently managed across all locations
• Project management for new locations and remodels once identified by the Showroom & Gallery leadership team
• Facilitate connectivity and sharing of ideas with our network of Showroom partners and sales associates to improve frequency of and ROI for events
• Travel to locations regularly, and engage Field Sales leaders often to gain insights and identify first-hand issues that need to be addressed
• Work in the Showrooms frequently to experience and refine process while identifying opportunities
• Drive Cambria sales by developing and deploying strategies, process and tools to increase foot traffic, improve conversion, and elevate the experience at Showrooms and Galleries
• Develop and deploy strategies to manage leads and increase YoY qualified foot traffic and improve conversion rates
• Rally Marketing, Digital and other teams to develop strategies to effectively market and drive traffic to the locations
• Partner with Marketing, Real Estate and Operations to ensure our spaces are optimized for business and the Cambria brand is optimally represented
• Work with Samples Fulfillment and to ensure optimal disbursement of Samples to consumers and trade
• Engage with local Field Sales Management to drive local execution of all programs and ensure effective communication
• Drive Cambria sales by developing and managing measurable KPIs to drive accountability for all stakeholders.
• Define and develop Key Performance Indicators (KPIs) that dictate success and create the standard deliverables required from the showroom staff
• Partner with Salesforce, BI, and other teams to implement a model with complete adoption
• Leverage technology and automation where possible including cameras and AI to inform strategies
• Develop action plans and lead initiatives to capitalize on insights to drive improvements

• Education:
  
  Bachelor’s degree required, in marketing, business, Interior Design or similar field
• Experience:
  
  Requires 5+ years in retail sales with management experience. Home/design experience, understanding of the industry is preferred.
• Systems:
  Working knowledge of Google Suite, Microsoft Office, and Salesforce

• Travel Requirements:
  Travel required both regionally, nationally and in Canada. Must possess or be willing to secure a valid…