Team Lead, Resident Advocates, On-Call

Job Details:

Job Location:

Avivo Village Central - 3100 1st S - St Cloud, MN, Position Type:
On Call, Education Level: High School Diploma/GED, Salary Range: $30.86 - $38.58

Hourly, Job Shift: Various Shifts, Job Category:
Housing Support Services, Do you know, you have the power to change the course of someone’s life?

Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people.

Avivo Village provides a safe, stable alternative to unsheltered homelessness — and every shift plays a role in creating that environment.

As an On‐Call Team Lead, you step in when coverage is needed, ensuring continuity of care, safety, and strong leadership for staff and residents. You’ll guide front‑line team members, respond to complex situations, and keep operations running smoothly in a dynamic, 24/7 environment.

This role is ideal for someone who is adaptable, confident in leadership, and ready to step in and support teams when it matters most.

This is an on‑call position with coverage needs across all shifts, which may include:

• 6:00 AM – 2:30 PM
• 2:00 PM – 10:30 PM
• 10:00 PM – 6:30 AM

• Provide shift leadership and work direction to Resident Advocates during assigned coverage
• Ensure a safe, secure, and respectful environment for residents and staff
• Respond to urgent or complex participant situations using trauma‑informed and de‑escalation approaches
• Support daily operations and maintain continuity of services during staff absences
• Reinforce program expectations, policies, and best practices in real-time
• Collaborate with leadership to communicate shift updates, concerns, and operational needs
• Support staff in delivering person‑centered, harm reduction, and recovery‑oriented services
• Maintain accurate documentation and reporting as needed during shifts
• Foster a culture of teamwork, accountability, and respect

• High school diploma or equivalent
• At least 3 years of experience providing direct services in behavioral health, housing, or a related field
• At least 1 year of experience providing work direction, leadership, or supervision (formal or informal)
• Strong ability to lead in fast‑paced, unpredictable environments
• Experience supporting individuals experiencing homelessness, mental health challenges, or substance use
• Knowledge of trauma‑informed care, harm reduction, and de‑escalation practices
• Strong communication, problem‑solving, and decision‑making skills
• Ability to step into different teams and shifts with flexibility and professionalism
• Comfort working a variety of shifts, including days, evenings, overnights, weekends, and holidays
• Commitment to culturally responsive, person‑centered work

• Flexible, on‑call scheduling based on program needs
• Opportunity to gain leadership experience across multiple shifts and teams
• Meaningful, mission‑driven work supporting individuals experiencing homelessness
• Access to training and development aligned with Avivo’s service models

Avivo will begin participating in E-Verify effective July 1, 2025.

Avivo will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.