Community Support Specialist

Join to apply for the COMMUNITY SUPPORT SPECIALIST II role at The Management Trust

Location:

St George, UT

Reporting To:
Division Executive Vice President

Status:
Non‑Exempt, Full‑Time

Salary: $16.00 - $18.00/Hourly DOE

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It requires integrity, trust, experience, and support. Our success is based on anticipating client needs, not reacting. We are the only 100% employee‑owned community management firm in the nation.

The Community Support Specialist Level 2 (CSS) provides exceptional customer service and quality administrative support to internal and external clients, including partnering with Community Association Managers (CAMs) and Assistant CAMs, managing complex Work Orders and Architectural Review requests, managing amenity requirements, performing special projects/research, and handling coverage phone calls.

• Receive customer phone calls and answer questions related to work order status, ARC requests, or association responsibilities.
• Maintain current community information for Welcome Packet in appropriate system location.
• Manage review, assignment, and follow‑up for complex association work orders requiring committee or board approval, or specialized vendors.
• Document actions taken with system notes.
• Box, archive, and log documents for off‑site storage at least annually per association.
• Process compliance notices in accordance with community guidelines, adding fines and hearing outcomes directed by CAM or ACAM following a board meeting.
• Manage, review, and process complex ARC applications.
• Monitor status and timelines of ARC applications and maintain system records as needed.
• Maintain system entry and logs for homeowner records including parking passes, amenity reservations, deeded parking or storage.
• Manage tracking and distribution of access devices for communities including keys, fobs, or parking passes.
• Manage amenity reservation processes in accordance with community guidelines.
• Manage and organize physical ballots returned to office for elections.
• First escalation for all homeowner phone calls transferred from reception.
• Provide periodic relief for Division Receptionist as required.
• Monitor completion of ad‑hoc community support task items such as managing access device projects, special mailers, newsletter information.
• Support updating of association information in system of record including board and committee information, vendor contact information, updates to rules and maintenance obligations, and document libraries.
• Coordinate with service providers for questions related to community access or parking enforcement.
• Document maintenance of third‑party systems utilized by specific communities.
• Other duties and special projects as assigned.

• High School Diploma (or equivalent);
  Associate’s Degree preferred.
• 1‑4 years of administrative support experience depending on level.
• Proficiency with Microsoft Office suite.
• Ability to identify and prioritize tasks.
• Ability to multi‑task and provide support to multiple communities while understanding unique rules and requirements.
• Conflict resolution skills.
• Highly organized and able to monitor records for pending deadlines.
• Excellent written and verbal communication.
• Provide high‑level customer service with attention to detail and organization.
• Team player.
• Utilize technology including phone systems, reports, and office equipment efficiently.
• Adaptable and dependable with solid attendance record.
• Professional and respectful demeanor with all internal and external customers at all times.

• Use standard office equipment: computer, phone, copier/scanner.
• Be stationary for periods of time.
• Relocate up to 25 pounds.
• Travel to and from offsite locations.

• Monday‑Friday 8:00 am‑4:30 pm
• May require occasional long hours to meet business needs.

Full‑time, Non‑Exempt

The Management Trust is an Equal Opportunity Employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need.