Customer Admin Specialist; Onsite

Zion Health Share is a nonprofit medical cost-sharing program that provides an organized structure for members to contribute toward each other’s medical costs. We offer individuals and organizations across the country an affordable alternative to insurance; this provides peace of mind. Our goal is to be America’s leading Health Share. We strive to meet our members’ needs on a personal level by following our core values: innovation, excellence, transparency, and community.

Everything we do for our members is to ensure they feel respected and to let them know we truly care about their needs. Our mission is to change the healthcare industry by connecting like-minded individuals to an innovative and affordable medical cost-sharing community.

The Member Support is responsible for providing excellent customer service via phone, email, and chat. As a Customer Administrative Agent, they are also responsible for managing the memberships and billing of our direct bill members and ensuring that members are taken care of. This involves adhering to the policies and practices outlined by the Zion Health Share community.

• Past Due Invoices including contacting members, processing payments, or canceling memberships if the member does not pay their contribution.
• Past Due Invoice Report:
  Creating a report for the past due invoices.
• Handling age outs, including contacting the member and processing the age‑out.
• Handling age rate increases.
• Daily pending enrollments for Direct Bill members.
• Yesterday’s enrollments: reviewing the enrollments processed the previous day to ensure accuracy.
• Membership changes for Direct Bill members: IUA changes, updating member information, changing the primary on the membership, switching membership types, adding and removing dependents, adding and removing add‑on features, manually enrolling people who have difficulty with the website.
• Membership changes for ZHS company members: any changes that do not affect billing such as updating phone numbers and email addresses.
• Payment changes: creating, issuing, scheduling, changing, and processing invoices; adding, removing, and changing payment methods.
• Responding to and handling emails in the Admin inbox.
• Answering calls in the Admin queue.
• Addressing Zoho (CRM) and Zippy issues.
• Time‑of‑service payments.
• Help with Zoho (CRM) projects.
• Taking escalated calls.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office suite.
• Able to type 40 words per minute.

• Experience in the healthcare or health‑sharing industry.
• Bilingual (Spanish/English) is a plus.
• Familiarity with CRM systems.
• 13 paid holidays, including your birthday and personal preference day, plus up to 3 weeks of paid time off.
• Healthcare package including medical, dental, vision, HSA with a company match, supplemental insurance like life and short‑term disability, health share and a free DPC membership.
• 401(k) plan with a solid 4% match.
• Bi‑weekly paychecks and free snacks and regular lunches available onsite.
• Team‑building events.