Reception and Engagement Assistant - PT , St George

Reception And Engagement Assistant

Performs a variety of complex secretarial, clerical and records maintenance duties as needed to expedite the delivery of services and programs provided through and coordinated by the mental health department. Performs routine reception and communication duties as needed to receive and direct incoming telephone calls and clients.

Works under the general supervision of the assigned Office Manager or Lead.

Operates personal computer terminal to utilize various word and data processing programs as needed to type departmental records, technical and/or statistical reports, file information, and general correspondence; may transcribe from dictation equipment.

Maintains records, files, indexes and books according to established methods and procedures; compiles and tabulates data for records and reports; keeps books requiring ledger entries related to petty cash account and program revenues; reviews account balances to assure current posting and accuracy.

Receives telephone and personal callers; responds to routine and non-technical questions; directs specific and technical questions to appropriate staff member.

May perform as backup to other secretarial or clerical personnel related to computer operations, general office maintenance or other related functions.

May perform initial intake on clients, completing paperwork, inputting information in computer system making sure all information is accurate and complete.

Performs other related duties as required.

High School Diploma or GED, two (2) year of specialized training in computer operation and data entry preferred; AND Three (3) years of responsible clerical and secretarial experience preferred; OR An equivalent combination of education and experience.

Working knowledge of telephone and interpersonal communication etiquette; working knowledge of general office maintenance and practices; working knowledge of recording and filing procedures and methodologies; working knowledge of computer technology and software(s); working knowledge of the operation of standard office equipment; working knowledge of basic mathematics; working knowledge of written correspondence, general writing, grammar, spelling, punctuation, etc; working knowledge of basic public relations.

Ability to communicate effectively, verbally and in writing; ability to perform basic mathematical calculations; ability to operate standard office equipment; ability to develop effective working relationships with supervisors, fellow employees, and the public; ability to work independently and manage work assignments in a high interpersonal contact environment; ability to demonstrate maturity necessary in dealing with sensitive and confidential material.

Skilled in 10 key by touch, skilled in the ability to establish priorities, works independently, and proceeds with objectives without supervision. Skilled and able to handle and resolve recurring problems.

Type 40 wpm.