Senior CX Operations Program Lead
Listed on 2026-10-02
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Business
AI Business & Operations, Business Intelligence, Business Systems & Technology Analysis, Business Analyst
Coinbase is seeking an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing logic, and agent tooling across global sites. You will translate ambiguous CX goals into a clear program portfolio that improves quality, efficiency, and the Specialist experience across in-house and partner sites worldwide.
Your work will span designing end-to-end CX processes, partnering with Product, Engineering, Analytics, and WFM to shape queue design and automation.
We invite applications for the Senior CX Operations Program Lead position located in Salt Lake City, UT, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior CX Operations Program Lead role in the description above.
We appreciate your interest in this position.
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