Human Services & Childcare Investigator; ST. GEORGE

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $23.86 - $37.89 Hourly Wage

Remote Work / In-Office – Hybrid

Final date to receive applications – 10/4/2026*

* This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

The Utah Division of Licensing and Background Checks (DLBC) is seeking a highly motivated and detail‑oriented Investigator to join our team. In this role, you will investigate complaints regarding unlicensed programs and concerns of rule, statute and law violations in licensed programs. If you have a passion for regulatory compliance and want to make a real difference in public safety, this is the opportunity for you!

This position requires traveling and overnight stays throughout the State of Utah.

The Department of Health and Human Services, Division of Licensing and Background Checks (DLBC) protects the vulnerable populations of Utah. DLBC licenses foster care, child care, human services, and health facility programs using rules and requirements that have been created with community support. DLBC comprises of the Office of Background Processing (OBP) and the Office of Licensing (OL).

• Schedule and conduct investigations to ensure compliance with statute and rule.
• Reviews, investigates, documents, and addresses grievances and complaints, while implementing appropriate disciplinary actions as needed.
• Maintain contact with agencies/organizations for guidance on compliance issues and solutions.
• Issue, review, restrict, deny, suspend, or revoke licenses, permits, registrations, and certificates.
• Provides information to those seeking assistance and suggests solutions and assists others in solving problems.
• Act as a liaison between the public and internal divisions to ensure smooth communication and efficient workflow.

• Leveraging Technology: Ability to use digital tools, software, and systems to efficiently enter, retrieve, and manage data (e.g., Microsoft Office suite, Google Workspace).
• Attention to Detail: Ability to review and verify data and records to ensure accuracy and compliance with rules and statute for licensing.
• Thinking Critically: Ability to evaluate information and apply logical reasoning to make sound decisions.
• Communicating through Writing: Ability to draft clear and professional letters, reports, and correspondence to provide accurate information to stakeholders.
• Demonstrating Accountability: Ability to take responsibility for assigned tasks and decisions to ensure reliable and consistent performance.

• Interpreting Legal and Regulatory Requirements: Ability to understand and apply statutes, rules, and regulations to ensure decisions align with legal standards.
• Following Policies & Procedures: Ability to adhere to organizational guidelines and legal requirements to ensure compliance.
• Handling Sensitive Information: Ability to manage confidential data and records to protect applicant privacy and maintain organizational trust.
• Organizing: Ability to maintain accurate records, logs, and documentation to ensure efficient workflow and compliance.

• Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.
• Please note, a position's eligibility for remote and/or hybrid work is established by agency management and is subject to change at their discretion, at any time…