Emergency Medical Dispatcher , II, or III; Lateral Position

Position: 911 Emergency Medical Dispatcher I, II, or III (Lateral Position)

Job Description

OPEN TO CURRENTLY EMPLOYED 911 DISPATCHERS ONLY

Position Summary

Under the direction of the City of St. George Dispatch Shift Supervisor, uses radio, telephone, and computer systems to dispatch police, fire, medical, and other services to requesting agencies and the public; provides emergency medical information in response to medical emergencies; deals with sensitive and confidential information and is held accountable for the dissemination of that information; and provides information to the public on city ordinances and state and federal laws.

Essential

Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Receives all non-emergency and Emergency 911 calls from all areas within Washington County, including medical, police, and fire emergencies.
• Prioritizes emergency telephone calls based upon the severity of the information provided. Must be able to elicit the appropriate information from persons who are in a highly stressful and emotional state of mind and be able to calm and reassure callers to effectively determine the nature of the situation and bring it to a successful resolution.
• Provides correct lifesaving instructions to persons located at the scene where lives are at stake until relieved by emergency medical personnel at the scene.
• Correctly dispatches by radio, telephone, or pages the appropriate agency. Communicates with police officers in the field, using discretion, to dispatch appropriate or requested services and handles field officer's request for vehicle registration, driver license information, criminal histories, etc. using the state and national computer systems.
• Receives initial complaints from citizens reporting criminal activity, determines if activity is an in progress call to ensure prompt response by field officers, and maintains communications with the complainant to provide up to date information to the responding units.
• Tracks officer activity in the field, updating in real time using the Computer-Aided Dispatch (CAD) Computer System, and monitors officer's activities to provide safety and assistance if needed.
• Enters, updates, maintains, and retrieves information in the Motorola Flex records management system that is essential to providing an effective and efficient public safety response to the community.
• Receives and dispenses information on City, state, and private property impounds, repossessions, stolen, and recovered vehicles using the NCIC computer system.
• Responds to citizen requests for information or refers the appropriate department or agency.
• Receives initial information requests from the news media and refers to the proper department personnel to ensure release of timely and correct information.
• Communicates effectively on the radio and/or telephone while entering data into the computer system.
• Monitors radios for various public safety agencies and receives business, medical, and fire alarms and dispatches accordingly.
• Maintains and updates various instruction books and manuals.
• May be asked to train, mentor, and evaluate progress toward training goals for new Emergency Medical Dispatchers in coordination with and under the direction of the Dispatch Center Manager and/or Training Supervisor.
• Operates standard office equipment, including photocopy, fax and other office equipment.
• Maintains good working relations with the public and other public safety agencies.
• Responds to other agencies and organizations soliciting information.
• Performs other related duties as required.
• Maintains Confidentiality.

Minimum Qualifications

Emergency Medical Dispatcher Level I Qualifications & Duties:

• Assist with some aspects of dispatch training that include some console training and the progress toward new hire training goals, also acting as a mentor, or peer support system for a new Emergency Medical Dispatcher.
• Act with tact and impartiality at all times.
• Work rotating shifts, weekends, and holidays.
• Type forty (40) words per minute (net).
• Exhibit imagination, initiative and problem–solving capability in coping with a variety of law enforcement and medical situations. React to change productively.
• Make decisions requiring immediate action.
• Communicate clearly and concisely, both orally and in writing.
• Read and write in English at a business level.
• Exercise good judgment and maintain self-control during periods of extreme stress and be emotionally stable and free from overly aggressive behavior patterns or impulse problems.
• Effectively communicate and relate to citizens, victims of crime, suspects, and co-workers.
• Work in a paramilitary organization which relies on policies and procedures to govern the behavior of officers and civilian employees.
• Maintain scores of 80% or higher on all National Academy of Medical Dispatcher (NAEMD) quality assurance…