General Manager

Description

Join Our Team as a General Manager! At Tagg‑N‑Go Car Wash, we believe in more than just running a business—we’re here to lead with purpose, drive success, and help our team members thrive. As a General Manager, you’ll take charge of the daily operations of your store, guide an incredible team, and ensure the site runs smoothly. If you’re looking for a fast‑paced, high‑energy role where your leadership makes a real difference, this is the place for you!

Retail

Management, Leadership, Customer Service, Communication, Interpersonal Skills, Negotiation, Conflict Resolution, Organizational Skills, Time Management, Analytical Skills, Problem Solving, Mechanical Knowledge, Training, Recruitment, Employee Development, Safety Compliance

• Lead, manage, and hold site employees accountable.
• Own and manage employee training, scheduling, and labor costs.
• Ensure that safety and security are emphasized, practiced, and periodically reviewed.
• Enforce company policies and procedures and communicate changes.
• Ensure compliance with legal requirements and company policy.
• Lead the recruitment, onboarding, discipline, and dismissal processes.
• Conduct performance reviews, and build a positive and rewarding culture as you exhibit extreme ownership and set the tone for your site.
• Coach, motivate, and train new and existing employees.
• Develop great customer relationships and address customer concerns, questions, and needs.
• Maintain excellent site appearance.
• Ensure that the wash is operating properly by monitoring the quality of the wash, addressing areas for improvement, and resolving wash issues.
• Complete basic equipment maintenance including regularly scheduled maintenance to ensure machinery is in proper working order.
• Perform administrative duties including paperwork, inventory, and documentation.
• Meet and exceed established volume, revenue, and profitability goals.
• Attract, recruit, develop and retain employees.
• Complete daily, weekly, and monthly checklist on building, lot, and equipment.

• 10+ years of management experience with a proven track record of leadership and operational success.
• 2+ years of multi‑site management experience preferred—balancing leadership across multiple locations is a plus.
• 5+ years of customer service experience required—delivering exceptional experiences is at the heart of what we do.
• Strong verbal and written communication skills to effectively lead, inspire, and connect with both team members and customers.
• Excellent interpersonal, negotiation, and conflict resolution skills, handling challenges with professionalism and confidence.
• Polite, approachable, and friendly demeanor that fosters a positive and engaging work environment.
• Exceptional organizational, time management, analytical, and problem‑solving skills to keep operations running smoothly.
• Ability to prioritize tasks and delegate effectively to ensure efficiency in a fast‑paced environment.
• Basic mechanical knowledge preferred—familiarity with car wash equipment maintenance is a plus.
• Willingness to work outdoors in varying temperatures and adapt to changing conditions.
• Self‑motivated, growth‑driven mindset with a passion for learning and excelling in leadership.

• Prolonged periods of standing and walking.
• Ability to lift 25 pounds.
• May be required to climb ladders as part of cleaning duties.

• Full‑Time, Exempt.
• 10 hour shift, 5 days a week.
• Weekend availability, various shifts.
• On call on “off” days.
• Be present on site.
• Limited in office time (80% outside with team engagement).