Assistant Program Director - Talent and Scheduling

Qualifications

• Education:
  
  Associates degree in a related field (preferred);
• Training and
  
  Experience:
  
  Minimum of 1 year in a behavioral health setting with at least 1 year of direct experience in staff scheduling or recruitment.
• Experience in Workforce Management (WFM) software, recruiting and EMR systems.
• Knowledge
  
  Required:
  • Expertise in labor optimization: understanding shift differentials, overtime mitigation, and safe staffing ratios.
  • Proficiency in modern recruitment platforms (Indeed, Linked In, ATS) and behavioral interviewing.
  • High-level problem‑solving skills for resolving "last‑minute" staffing crises.

Talent Pipeline:
Lead the full‑cycle hiring process, including sourcing, initial interviewing, and selection of Direct Care Staff to maintain full headcount.

Work closely with the HR Director to execute a seamless onboarding process that transitions new hires from "offer accepted" to "shift‑ready" efficiently, ensuring all compliance documentation is met.

Master Schedule Ownership:
Create and manage the 24/7 staff roster, ensuring 100% coverage that meets state‑mandated ratios.

Real‑Time Logistics:
Serve as a point of contact for call‑outs and emergencies, utilizing a "flex‑pool" or on‑call system to fill gaps without compromising care.

Overtime Control:
Monitor and approve shift swaps and extra hours, proactively managing the schedule to minimize unauthorized overtime and burnout.

Culture of Connection:
Manage staff recognition initiatives specifically targeting shift‑based milestones and perfect attendance.

Feedback Loops:
Help facilitate "stay interviews" with the HR Director and Program Director to provide data‑driven insights on staff turnover.

Attendance Tracking:
Monitor staff punctuality and attendance patterns, delivering coaching or corrective action when scheduling policies are violated.