Client Service Manager - wastewater; St. George, UT

Brown and Caldwell (BC) is a One Water leader delivering innovative environmental solutions across the United States. We have an outstanding Wastewater Client Service Manager opportunity for an experienced leader to help establish and grow BC's presence in St. George and throughout Southern Utah. This strategic role is ideal for someone who combines strong wastewater treatment expertise with client development skills, business acumen, and an entrepreneurial mindset.

As BC's local wastewater leader, you will strengthen existing relationships, develop new municipal clients, identify and shape opportunities, and help position BC for significant wastewater treatment, reuse, and infrastructure projects. You'll have the opportunity to build something meaningful in a growing market while leveraging established relationships and the technical resources of our teams in Salt Lake City, Las Vegas, and across BC.

The ideal candidate is energized by client relationships, market growth, technical leadership, and the opportunity to make a visible impact. With more than 2,300 employee-owners in 50+ offices nationwide, BC offers the resources of a national organization with the autonomy and opportunity to help shape our wastewater future in Southern Utah.

This selected candidate will be located in St. George or surrounding area. Flexible work schedule arrangements may be considered for a candidate with significant local connections in the wastewater space.

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
• Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with Business Unit and Area/Market leadership.
• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
• Coordinate resources across business lines and engage SMEs to expand service breadth.
• Mentor developing team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate client insights and market intelligence into actionable growth strategies.
• Execute structured client engagement plans (minimum 20% client-facing time).
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

• Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
• Advanced professional acumen in balancing project oversight with strategic client leadership.
• Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
• Proficiency in go/no-go decision support and development of effective pursuit win strategies.
• Experience serving as Sales Leader for key proposals.
• Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
• Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
• Strong ability to research and translate client business drivers into actionable growth strategies.
• Capability to identify emerging client needs and align BC capabilities to capture new market opportunities.
• Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
• Advanced facilitation, interview, and executive communication skills (written and oral).
• Working proficiency in risk identification, mitigation, and performance management.
• Familiarity with governance principles, decision-support models, and change leadership practices.
• Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
• Advanced leadership skills with the capability to inspire and guide a team.

• Typically, a minimum of 10 years of experience in…