Donor Relations and Administrative Coordinator

Description

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self‑sufficiency and the opportunity to contribute to the community.

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It is why we are here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self‑Worth – Treat people the way they can become w/True Value & Worth!
• Self‑Reliance – Learn your role and take initiative!! We want “Fishermen”!

OUR MOTTO: It Takes All of Us to End Homelessness.

The Donor Relations and Administrative Coordinator supports Switchpoint's fundraising and development efforts by managing the donor database, maintaining accurate constituent records, cultivating donor relationships, and providing administrative support to the executive team. This position plays a critical role in supporting the organization's fundraising activities and ensuring excellent donor stewardship.

• Maintain and enhance the accuracy and integrity of the donor database, ensuring all biographical, contact, and giving information is current and complete
• Process and record all donations, pledges, and donor communications in a timely and accurate manner
• Research and update donor information using multiple sources including public records, social media, and other databases
• Generate donor acknowledgment letters, tax receipts, and other correspondence in accordance with development best practices
• Prepare regular reports on giving trends, donor retention, and campaign progress for leadership and board members
• Support the cultivation and stewardship of individual donors, foundations, and corporate partners
• Coordinate donor recognition activities and maintain records of donor preferences and interactions
• Assist with annual appeals, special campaigns, and fundraising events through database segmentation and communications support
• Ensure compliance with donor privacy preferences and data security protocols

• Provide administrative support to the executive team including calendar management, meeting coordination, and correspondence
• Prepare materials and documents for board meetings, presentations, and reports
• Assist with special projects and organizational initiatives as assigned
• Coordinate with other departments to ensure efficient operations and communication

• Commitment to Switchpoint's mission of empowering those experiencing homelessness and poverty
• Excellent organizational skills and exceptional attention to detail
• Strong written and verbal communication skills with ability to interact professionally with donors, staff, and community partners
• Ability to handle confidential and sensitive donor information with discretion and professionalism
• Demonstrated commitment to exceptional customer service and donor‑centric practices
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently, prioritize multiple tasks, and meet deadlines
• Strong problem‑solving skills and sound judgment
• Team‑oriented with collaborative work style

• High school diploma or equivalent required
• 2+ years of experience in database management, donor relations, fundraising, or nonprofit administration
• Experience with donor databases or CRM systems
• Demonstrated ability to maintain accurate records and manage data with high attention to detail

• Bachelor's degree in nonprofit management, business administration, communications, or related field
• Experience with fundraising databases (such…