Shelter Shift Lead - Swings

Description

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

• Kindness
  :
  To demonstrate compassion and respect for all people.
• Leadership
  :
  To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency
  :
  To be open and honest in our relationships.
• Authenticity
  :
  To do what we say we do.
• Positive Influence
  :
  To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule
  :
  To treat all people as we ourselves would wish to be treated.

PURPOSE:

The Shelter Shift Lead oversees daily shelter operations while supporting individuals, families, and veterans experiencing homelessness. This role leads assigned shift activities, including client screenings, intakes, admissions, documentation, room checks, chore coordination, medication oversight, volunteer supervision, meal support, and distribution of personal care items in accordance with policy.

The Shift Lead promotes a safe, respectful, and well-organized shelter environment by providing crisis intervention, safety planning, and de-escalation support; reinforcing community living guidelines and professional boundaries; completing program exit procedures; maintaining confidentiality; and ensuring accurate communication logs, phone documentation, perimeter checks, housekeeping, and timely reporting of suspected neglect or abuse.

• Reports to Site Manager– maintains clear communication relating to Overflow clients, staff and operations – reports concern, seeks guidance, shares feedback, etc.
• Understand and implement Switchpoint’s mission, vision and guiding principles.
• Adhere to Switchpoint policies and procedures including Code of Conduct, Privacy and Confidentiality, Professional Boundaries, etc.
• Maintain a calm demeanor and model positive behavior.
• Participates in staff meetings as assigned.
• Work with a team to oversee the day-to-day operations and upkeep of the site grounds and buildings.
• Provides staff supervision using positive and clear communication to ensure consistency and unity among the team.
• Collaborate and communicate regularly with site director, other shift leads and assigned staff to ensure consistency and quality of service.
• Conduct Intakes as needed on assigned shift – ensuring site rules and regulations are communicated clearly.
• Collaborate and coordinate with other agencies and organizations aiding Overflow clients.
• Supervise and promote a safe and healthy environment for Overflow residents.
• Provide crisis intervention as needed; de-escalating situations and quickly resolving conflicts with/between residents; being sensitive to recognize symptoms of those who have severe mental health disorders and mental breakdowns.
• De-escalation skills.
• Other duties as assigned.

• Shift Leads are responsible for leading, training and communicating with all staff working their assigned shift
• Ensure that the Shift…