Retail Store Manager

Overview

We are currently looking for the right Retail Store Manager to join our team! The role offers an hourly rate of $20.40 to $26.48 per hour plus a lucrative monthly bonus that contributes to a major portion of a Retail Store Manager’s total yearly income.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation:
  Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees receive an additional week after one year and two weeks on each anniversary thereafter.
• Sick/Personal: 8 hours after six months of employment, 16 hours each anniversary thereafter.
• Employee discounts on the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager will be accountable for day‑to‑day store operations, promote a positive environment, coach and develop staff, and maximize financial goals. The position reports to the District Manager.

• Facilitate a customer‑centric environment by engaging customers in a friendly manner and rapidly addressing issues.
• Assist in training of staff to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure all procedures are followed.
• Ensure asset protection through inventory control and property safety procedures.
• Administer processes within the store, including inventory, loan management, merchandising, presentation, systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal‑setting.
• Maintain operating standards that meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain loan integrity.
• Complete assigned tasks and training for self‑development.
• Communicate clearly with employees to align mission and profit objectives.
• Stay up‑to‑date on product knowledge.
• Perform other related duties as assigned.

• Must be able to lift/carry up to 50 pounds.
• Must be able to perform extended periods of standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated supervisory ability.
• Ability to work with firearms and achieve firearms certification.
• Will assist customers on the exterior of the building or retrieve products from exterior storage.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent.
• Flexible to work multiple locations as business needs dictate.
• Work a flexible retail schedule including weekends and holidays.
• Store Managers work 45+ hours per week; hours are based on business needs.
• Computer literate and able to operate POS systems and office equipment.
• Strong multitasking, organizational, analytical, and cash‑handling skills.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Store Managers receive a commission based on monthly gross profit. Details are provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. The company provides reasonable accommodations for qualified individuals with disabilities.