Field Service Truck Specialist

Heritage Industries, a leading name in the work truck and equipment industry, is hiring a Field Service Truck Specialist based in St. George, Utah. In this role, you will travel to client sites to perform service calls and repairs on a wide variety of work trucks and equipment; every job is a new challenge. We are looking for someone with strong communication and customer service skills, sharp diagnostic and troubleshooting ability, and a genuine sense of ownership over every job from start to finish.

A hands‑on understanding of hydraulic and electrical systems is essential, since much of the equipment we service comes from a wide range of manufacturers with little to no documentation available. An excellent driving record is required.

Heritage Industries gives you the hands‑on feel of a small, close-knit team with the stability and resources of a large parent company behind you, with real room to build a long‑term career.

• Understand and adhere to the personal responsibility of safety and work safely at all times; adhere to all company safety programs and policies and enhance the safety culture of the company.
• Comply with all DOT regulations, including obtaining and maintaining a DOT Medical Card to operate company field service vehicles.

• Perform services and repairs in the field on various makes and models of equipment, including Heritage, IMT, Stellar, Venturo, Miller, Mi‑T‑M, Boss, and others: cranes, welders, compressors (screw and piston), PTOs, pumps and variable pumps, and Miller EnPaks.
• Take ownership of client problems and provide solutions; consistently deliver a world‑class customer experience.
• Order and return parts as necessary for each job performed.
• Maintain the field service vehicle and all company‑provided equipment.

• Schedule and maintain workload; consistently follow and adhere to the assigned work schedule.
• Maintain accurate daily timekeeping and thorough, high‑quality technician notes/documentation on all diagnostics, repairs, and work performed, including daily reports, inspections, and timecards.
• Work out of town, overtime, and on weekends when necessary.

• Work as a team, communicate effectively, and take ownership of assigned areas and tasks.
• Pursue Heritage‑paid certifications such as MSHA, CDL, crane inspector, and air tank inspector training (not required of every technician); once certified, may be asked to take on those responsibilities.
• Performs other work duties as assigned.

• High school diploma or equivalent.
• Current Utah driver’s license and a clean MVR (no more than 1 moving violation if under age 25; no more than 2 if over age 25).
• Safety conscious with an excellent safety record; uses TRACK in all aspects of every job.
• Strong working knowledge of truck equipment hydraulics, electrical, and pneumatics, including the ability to read and interpret hydraulic and electrical schematics and diagnose issues without OEM documentation.
• Willingness to learn troubleshooting skills from other journeyman mechanics and to use tech support as necessary.
• Excellent communication and customer service skills.
• Excellent work ethic and self‑motivation, with the ability to work safely with minimal supervision on customer job sites while maintaining thoroughness.
• Strong time management skills; accurately tracks daily time and maintains detailed, high‑quality technician notes.
• Positive, team‑first attitude; willing and able to learn new skills and adapt to changing environments.
• Has, or can obtain, all tools required for field service repair.
• Willing and able to work overtime and weekends when necessary.
• Basic computer skills and experience…