Case Manager

Description

ORGANIZATION:
Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

• Golden Rule:
  To treat all people as we ourselves would wish to be treated.
• Positive Influence:
  To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership:
  To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity:
  To do what we say we do.
• Transparency:
  To be open and honest in our relationships.

It Takes All of Us to end homelessness.

Provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency. Understand grants and other community housing resources available for clients. Assist in locating affordable housing within the client’s budget and the guidelines of the grants.

The Housing Case Manager provides short-term housing stabilization and solution-focused case management to individuals and families experiencing housing instability or financial crisis. This role supports participants by helping them stabilize housing, work toward self-sufficiency, and connect to community resources. The program is fast-paced and time-limited, with frequent client enrollments and exits, requiring strong organization, adaptability, and follow-through.

• Conduct client ongoing assessments
• Develop, implement, and monitor individualized housing or self-sufficiency plans
• Provide ongoing case management, including regular client meetings, follow-ups, and documentation
• Support employment readiness, job search activities, training, and referrals as applicable
• Coordinate housing-related services, including rental assistance, landlord communication, and housing stability planning
• Connect clients to supportive services such as childcare, transportation, healthcare, education, and behavioral health resources
• Monitor client participation and progress toward program goals
• Maintain accurate and timely documentation in HMIS and other required systems
• Collaborate with internal teams and external partners, including employers, landlords, and community agencies
• Advocate for clients while maintaining program integrity and professional boundaries
• Participate in case conferences, team meetings, trainings, and supervision
• Ensure compliance with all agency, local, state, and federal policies and procedures

• Experience working with low-income individuals or families, housing instability, or crisis intervention
• Case management experience in social services, housing, or workforce development
• Knowledge of trauma-informed, strengths-based, and client-centered practices
• Strong documentation, organization, and time-management skills
• Ability to manage a high caseload in a fast-moving, short-term program
• Strong communication, problem-solving, and advocacy skills
• Proficiency with HMIS, Microsoft Office, and case management databases
• Bilingual abilities a plus

• Combination of office-based, community, and client-facing work

• May require local travel for client meetings, appointments, or home visits

• Ability to sit, stand, and work at a computer for…