Operations Advocate

The Employee Operations Advocate supports the daily operations of Advocate Access NW by coordinating employee scheduling, monitoring service authorizations, administering training assignments and compliance follow-up, and managing recurring employee and member reporting processes. This position also supports benefits administration and other employee-related operational activities.

The Employee Operations Advocate plays an important role in ensuring employees receive timely information, required activities are completed, and agency processes are carried out accurately and consistently. This position requires strong organizational skills, attention to detail, sound judgment, and the ability to independently manage multiple responsibilities and deadlines while collaborating with administrative staff across departments.

• Create, maintain, and post employee schedules weekly in accordance with agency procedures.
• Monitor and respond to scheduling changes and absences to help ensure appropriate coverage.
• Coordinate with Service Support Advocates to address coverage needs.
• Communicate timely schedule updates to affected employees and administrative staff.

• Prepare and maintain reports tracking authorized service hours and transportation miles for members.
• Monitor authorization usage daily against approved and held billing reports to identify approaching limits, potential overages, and other concerns.
• Communicate authorization usage updates and notifications to members and Direct Support Professionals (DSPs) according to established agency procedures.
• Maintain accurate records of notifications, follow-up activities, and identified concerns.
• Prepare monthly utilization reports to identify trends and service opportunities.

• Assign required training agency-wide according to established training schedules, employee roles, individual needs, and agency requirements.
• Monitor training expirations, completion, approaching deadlines, and overdue assignments.
• Send timely reminders to employees regarding outstanding requirements.
• Distribute required acknowledgment forms when training or reporting deadlines are missed, following established corrective action procedures.
• Initiate applicable work suspensions or clock-in restrictions when required training or tasks remain incomplete, in accordance with agency policy and established approval processes.
• Coordinate with administrative staff as needed when a DSP needs training or is restricted from work.
• Maintain accurate training records and communicate compliance concerns to the People & Culture Advocate as needed.

• Schedule, initiate, and update Monthly Member Success Report (MMSR) launches.
• Monitor MMSR completion and identify overdue or incomplete reports.
• Coordinate with administrative staff to address reporting issues and required follow-up.
• Communicate reminders and expectations to employees regarding report completion.

• Pull, review, and organize reports necessary for quarterly DSP minimum-hour compliance checks.
• Contact employees who have not met established minimum-hour requirements with available options.
• Maintain documentation of employee communications, exceptions, and follow-up actions.
• Generate reports for the DSP Engagement Report in coordination with the Agency Support Advocate.
• Identify discrepancies, incomplete information, or trends requiring additional review.

• Assist the People & Culture Advocate with employee benefits administration and related tasks.
• Support annual open enrollment and other enrollment periods through employee communications, tracking, and coordination.
• Assist employees with navigating benefits enrollment processes, accessing information, and understanding administrative deadlines.
• Monitor enrollment completion and follow up with employees regarding outstanding enrollment activities or required documentation.
• Help maintain accurate benefits-related records while ensuring confidentiality of employee information.
• Coordinate with the People & Culture Advocate regarding benefits questions, enrollment issues, and matters requiring additional review.

• Maintain organized, accurate, and timely records across assigned responsibilities.
• Follow established workflows,…