Customer Service Guide; Public Benefits Specialist - Entry) Bilingual English​/Spanish

Customer Service Guide (Public Benefits Specialist
- Entry) Bilingual Preferred English/Spanish

10/08/2026

10/15/2026

Department of Human Services

$3,798 - $4,954

Employee

Customer Service Guide (Public Benefits Specialist
- Entry) Bilingual Preferred English/Spanish

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Preferred | English & Spanish

Opportunity awaits! Step into a role where your efforts directly empower Oregonians to rise above poverty, become a key player in our Self‑Sufficiency Programs and facilitate access to vital services that foster equity and well-being.

As a Customer Service Guide (Public Benefits Specialist – Entry), you will work in our St. Helens office assisting Oregonians in-person.

As a Public Benefits Specialist
- Entry, you will:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
• Support the infrastructure of the office by supporting the day-to‑day operation.
• Assist Oregonians in person, by phone or email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Assist Oregonians through a trauma informed lens.
• May provide financial duties that include tracking, issuing, and accounting for all financial actions and requirements needed.
• Provide support for the business functions within the office.

Learn more about our programs, as your work providing services will be through the Self‑Sufficiency Program (SSP).

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

We are looking for candidates with:

• Demonstrated experience providing high‑quality customer service in a front desk or reception setting.
• Experience eliciting information from applicants/recipients for a program/service.
• Ability to complete tasks, duties, projects, and obligations with deadlines, that produce high‑quality results.
• Experience communicating decisions, rules, regulations, policies, and procedures to a diverse group of people.
• Ability to work well and thrive in a team environment.

• Work schedule is a tradition work week, Monday-Friday 8am
  -5pm in the St. Helens, Oregon office.
• Experience working directly with the public, including individuals who may be experiencing homelessness and may arrive in unclean or unsanitary conditions, as well as supporting and calmly de‑escalating customers experiencing emotional or financial stress.
• Experience high volume of computer…