Field-Focused Account Compliance Manager

Location: Sussex

Enhance service quality as a Field-Focused Account Compliance Manager with City Wide Facility Solutions in Washington. Oversee compliance and build relationships during evening hours to ensure client expectations are met.

This leadership role targets candidates with a strong penchant for organization and communication. The successful Account Compliance Manager will be responsible for regular inspections, addressing client needs, and collaborating with Independent Contractors. You’ll work closely with various teams to maintain high standards across commercial accounts while fostering a positive environment.

Key Responsibilities:

• Conduct inspections of commercial client facilities regularly

• Address client complaints and urgent needs swiftly

• Support Independent Contractors in quality standards

• Communicate client expectations to contractors

• Perform operational duties and document activities accurately

Requirements:

• High school diploma or equivalent in facility services

• Over 3 years of management experience

• Strong skills in quality control and problem-solving

• Ability to work independently during evening hours

• Proficient in Microsoft Office and CRM platforms

Achieve high levels of client satisfaction and service quality while managing compliance as an Account Compliance Manager at City Wide.