Virtual Membership Advisor - Bilingual; French & English

Overview

We are seeking Bilingual (French & English) applicants for Part Time and Full Time opportunities with our Virtual Membership Advisor Team.

The Virtual Membership Advisor - Bilingual (French & English) is a front-line, member facing role responsible for delivery service, sales, and general support as the first point of contact for members and prospective members.

The role focuses on assessing member needs, resolving inquiries and driving member engagement with membership benefits, products and services through a consultative approach.

Hours of operation are Monday to Friday 8am to 7pm, and Saturdays 10am to 5pm.

Saturday Hours for the Month of July and August are 9am to 4pm.

To start you ll log into multiple computer applications and be ready to start serving members at the start of your shift. You ll dive into serving members and potential members over the phone and by e-mail. You ll interact with many members through the course of a day and help with any number of requests from purchasing a membership to updating their membership, collect email addresses, explain how members are earning CAA dollars.

You ll assist with hotel reservations, help plan a road trip route and ensure the members are protected with travel medical insurance. You ll help members log into our website My Account, you ll share a new spot where members can show their CAA card and save. You ll talk to members who are happy and frustrated but you re able to help all of them have a better day.

You ll have regular check-ins with your manager where you can share your successes and where you have opportunity to grow with their guidance. You ll check the cash drawer and ensure the debit and credit cards balance. At some point you ll spend some time dedicated to learning. This could be attending a meeting on teams, reviewing a recorded presentation or self-paced learning to keep on top of all the developments that impact the role or members.

While each day may be similar there s so many benefits, products, services and variety of member requests no two days are ever the same. Each interaction is an opportunity to share how members can leverage their CAA membership to extract more value every day.