Bilingual Customer Service Representative

Position: Bilingual Customer Service Representative CAA Atlantic
Deliver exemplary support as a Bilingual Member Service Representative for CAA Atlantic, assisting members across Atlantic Canada with roadside assistance calls. Engage with members in both French and English to provide reassurance during emergencies.

In this full-time position, you'll be the primary contact for members needing immediate assistance in a busy Roadside Contact Center.

Your role demands proficiency in digital mapping technologies and a compassionate approach to customer service, ensuring members feel valued and heard. Join a team recognized as one of Atlantic Canada's Top Employers.

Key Responsibilities:

• Answer inbound and callback requests for roadside assistance

• Ensure adherence to CAA Atlantic's Terms and Conditions

• Deliver on Key Performance Indicators for quality and accuracy

• Handle general membership inquiries with professionalism

• Complete necessary clerical documentation accurately

Requirements:

• High school diploma or equivalent required

• Bilingual in French and English mandatory

• Experience in customer service roles, including volunteer work

• Strong communication and decision-making skills

• Proficiency in digital mapping and Microsoft Office

Embrace the chance to support countless members while enhancing your customer service skills at CAA Atlantic.
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