Automotive Customer Service Administrator

Join CARQUEST as an Automotive Customer Service Administrator, a role blending your passion for cars with excellent customer care. Opportunity for career growth within Advance Auto Parts awaits.

In this position, you will report to the Customer Service Manager and focus on managing customer requests efficiently. You will handle inquiries regarding parts availability and pricing, maintaining a seamless flow in service delivery. Your organizational skills and team spirit will greatly enhance customer engagement.

Key Responsibilities:

• Handle customer requests for parts availability

• Process credits and maintain special order files

• Respond swiftly to high volumes of customer emails

• Provide solutions for customer issues in real time

• Ensure accurate reporting on customer service metrics

Requirements:

• 1-3 years of experience in customer service needed

• Familiarity with Microsoft Windows and Office

• Strong attention to detail and accuracy

• Excellent math skills for invoicing

• Able to foster positive customer relationships

Bring your commitment to customer service and automotive expertise to CARQUEST, where every detail makes a difference.
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