Bilingual Member Service Representative

Position: CAA Atlantic Bilingual Member Service Representative
Join CAA Atlantic’s team as a Bilingual Member Service Representative, providing vital roadside assistance to both French and English-speaking members across the region. Utilize your digital mapping expertise in a supportive customer service environment.

This full-time position at the Roadside Contact Center offers an opportunity to impact members positively during their travel challenges. You will handle inquiries, coordinate assistance, and work with a team that prioritizes member care. Your bilingual communication will enhance member experience and foster confidence during emergencies.

Key Responsibilities:

• Answer incoming requests for roadside assistance

• Support call-back requests efficiently

• Ensure compliance with CAA Atlantic guidelines

• Execute clerical tasks and documentation

• Participate in team efforts during each shift

Requirements:

• Fluency in both French and English is required

• High school diploma or equivalent

• Background in customer service is beneficial

• Proficient in computer applications and typing

• Strong communication and problem-solving capabilities

Bring your caring attitude and tech-savvy skills to help CAA Atlantic's members.
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